Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I recently bought equinox ev 2025. In 5th month of use, telematics system stopped working. Dealership mentioned that part is nationwide back ordered with no estimated date. And i saw on many portals where same issue has raised by many car owners. Is this normal to have this part back ordered with no estimated date. And if GM knows the problem with this part, why are they selling such cars. Is there a way to raise this concern with any federal department?
4 Replies
We do regret to hear of any concerns with your new vehicle. To clarify, is your Equinox currently located at your certified Chevrolet dealership? They are in the best position to provide you with any available updates on parts. While our social care team does not have the ability to expedite parts, we can provide you with an additional layer of support throughout the repair process. We will keep an eye out for your reply in the meantime.
The dealership gave me car back as the item is back ordered with no estimated date of availability. What other support i can get ?
Thank you kindly for clarifying. If you continue to await updates from the dealership related to your hardware, we can provide an additional layer of assistance and communication moving forward. If you would like our help, please send us a private message with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Unfortunately, my 2025 Yukon Denali keeps giving me nothing but problems.
My truck has been without an OnStar service for 20 days because of DEFECTIVE Telematics module and unfortunately the dealer can only provide the Backorder with no ETA for modules to become available.
This means no OnStar, Super Cruise, Wi-Fi, Entertainment System and a BIG Check Engine light !!!
GMC needs to step up and provide the parts and service to the customers, this is a not a dealer problem, this is a known quality repetitive issue that must be resolved Immediately.