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OnStar Support Topics from OnStar Subscribers

2022 Telematics Control Module ETA
2022 Yukon Denali. Telematics control module on order with no ETA and in the meantime paying for onstar that doesn’t work, no WiFi, no navigation etc. Help!
Mwright124
New Contributor II
6 hours ago Place Technical and Service Support
1like
8Comments
Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)
Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminated is also not working to include the internet and other features. Contacted Onstar in which they stated that all appeared to be working on their end and that I needed to take to my dealer in which I have a diagnostic appointment set for 04/09/2025. Based off the forum on this issue I am a bit apprehensive as my vehicle does not even have 300 miles on the odometer and we are having this issue not to mention I see others who have had this problem had to pay the remedy instead of GM or Onstar doing right by the consumer. Will be interesting to see what the issue is... I will be sure to update.
Terrell0151
New Contributor
12 hours ago Place Technical and Service Support
2likes
5Comments
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
jamiekmiller618
New Contributor
2 days ago Place Technical and Service Support
4likes
9Comments
Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.
purduecarter
New Contributor II
2 days ago Place Technical and Service Support
15likes
35Comments
2023 Tahoe Z71 Telematic Module out
I have a 2023 Tahoe Z71 and the Chevrolet GM service dept just told me the telematic module for the OnStar is out. They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem. It’s very disheartening. We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in? At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar.
CherieT
New Contributor II
2 days ago Place Technical and Service Support
3likes
10Comments
Onstar Module ETA
Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?
Lise914
New Contributor
2 days ago Place Technical and Service Support
1like
9Comments
Onstar Module Replacement ETA?
2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
osugigi26
New Contributor II
2 days ago Place Technical and Service Support
8likes
24Comments
Infotainment Screen is asking for a pin
Infotainment System is asking for a pin
romiller
New Contributor
3 days ago Place Technical and Service Support
0likes
3Comments
GMC Google Sign In
GMC with Google Sign-In. Google Workspace is stating it is a GMC interface issue. Can you please guide me to a solution? Thank you
ryan9773
New Contributor
3 days ago Place Technical and Service Support
0likes
1Comment
Haring a lot of clicking sound from dashboard
This is the second time. This happened once couple of weeks ago and they fixed it. And now it started again, a lot of clicking/clanging sound from the dashboard and its loud and everyone in the car can hear it. I have videos and also found it happens when I touch certain areas of the dash/speaker frame. Including this 2 issues , I had another wheel bearing issue that took 3 weeks for get replacement and fixes. OVerall my card in service center for more than a month for various issues. I can send all the videos etc .. that shows the problems and the records of all the past services.
wilsonkj
New Contributor
3 days ago Place Technical and Service Support
0likes
1Comment

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"170","kudosSumWeight":1,"repliesCount":8,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8147":{"__typename":"Conversation","id":"conversation:8147","topic":{"__typename":"ForumTopicMessage","uid":8147},"lastPostingActivityTime":"2025-04-10T06:12:04.406-07:00","solved":false},"User:user:37295":{"__typename":"User","uid":37295,"login":"Terrell0151","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:37295"},"ForumTopicMessage:message:8147":{"__typename":"ForumTopicMessage","subject":"Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)","conversation":{"__ref":"Conversation:conversation:8147"},"id":"message:8147","revisionNum":1,"uid":8147,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:37295"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-04-07T12:28:12.750-07:00","lastPublishTime":"2025-04-07T12:28:12.750-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminated is also not working to include the internet and other features. Contacted Onstar in which they stated that all appeared to be working on their end and that I needed to take to my dealer in which I have a diagnostic appointment set for 04/09/2025. Based off the forum on this issue I am a bit apprehensive as my vehicle does not even have 300 miles on the odometer and we are having this issue not to mention I see others who have had this problem had to pay the remedy instead of GM or Onstar doing right by the consumer. Will be interesting to see what the issue is... I will be sure to update. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"810","kudosSumWeight":2,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7356":{"__typename":"Conversation","id":"conversation:7356","topic":{"__typename":"ForumTopicMessage","uid":7356},"lastPostingActivityTime":"2025-04-09T17:51:43.087-07:00","solved":false},"User:user:32561":{"__typename":"User","uid":32561,"login":"jamiekmiller618","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:32561"},"ForumTopicMessage:message:7356":{"__typename":"ForumTopicMessage","subject":"Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE","conversation":{"__ref":"Conversation:conversation:7356"},"id":"message:7356","revisionNum":1,"uid":7356,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:32561"},"metrics":{"__typename":"MessageMetrics","views":368},"postTime":"2025-02-27T07:36:00.214-08:00","lastPublishTime":"2025-02-27T07:36:00.214-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"718","kudosSumWeight":4,"repliesCount":9,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3288":{"__typename":"Conversation","id":"conversation:3288","topic":{"__typename":"ForumTopicMessage","uid":3288},"lastPostingActivityTime":"2025-04-09T15:23:03.763-07:00","solved":false},"User:user:25919":{"__typename":"User","uid":25919,"login":"purduecarter","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:25919"},"ForumTopicMessage:message:3288":{"__typename":"ForumTopicMessage","subject":"Onstar Module Needs Replaced","conversation":{"__ref":"Conversation:conversation:3288"},"id":"message:3288","revisionNum":1,"uid":3288,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:25919"},"metrics":{"__typename":"MessageMetrics","views":7205},"postTime":"2024-11-07T07:08:56.939-08:00","lastPublishTime":"2024-11-07T07:08:56.939-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue. 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They are checking to see when they can get the part but have no date. I see a ridiculous amount of complaints on here about the same thing with no resolution to the problem. It’s very disheartening. We paid a stupid amount of money for this vehicle and have been on a premium OnStar subscription plan but have had no service for 5 weeks. Now I’m being told they don’t know when the part will be in? At this point I’m thinking I don’t want to ever buy another vehicle equipped with OnStar. 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My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules? 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Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety. 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Google Workspace is stating it is a GMC interface issue. Can you please guide me to a solution? 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This happened once couple of weeks ago and they fixed it. And now it started again, a lot of clicking/clanging sound from the dashboard and its loud and everyone in the car can hear it. I have videos and also found it happens when I touch certain areas of the dash/speaker frame. Including this 2 issues , I had another wheel bearing issue that took 3 weeks for get replacement and fixes. OVerall my card in service center for more than a month for various issues. I can send all the videos etc .. that shows the problems and the records of all the past services. 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