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OnStar Support Topics from OnStar Subscribers

WiFi Hotspot - No Internet
I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot. Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.
JWPappas
New Contributor II
9 minutes ago Place Technical and Service Support
1like
7Comments
On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....
klkenny0917
New Contributor
14 hours ago Place Technical and Service Support
17likes
37Comments
None of my Driver Assist features work on my brand new 2024 GMC Denali pick up
None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ?
JoeA
New Contributor
20 hours ago Place Technical and Service Support
6likes
15Comments
Bring back the weather app!
I discovered yesterday that the Weather Channel app has been discontinued. I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back!
SpartyOn
New Contributor
3 days ago Place Technical and Service Support
62likes
78Comments
Cancel account
I would like to cancel my OnStar account and receive a refund from any recent payments made for services this year. Please let me know how I do this. Judy Amundsen
jwamundsen
New Contributor
3 days ago Place Technical and Service Support
0likes
1Comment
Onstar Module Needs Replaced
I have a 2023 GMC Sierra 1500 Denali that I had to take in for a dealer for them to tell me the OnStar Module needed replaced. My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue.
purduecarter
New Contributor II
3 days ago Place Technical and Service Support
17likes
54Comments
Cannot accept User Terms for Connected Vehicles
When I go to my account in the MyBuick app or go to Onstar.com I am told that I have to accept the User Terms. I click accept and the app goes back to the top of the page saying I have to accept the terms. I am unable to view my account. OnStar has not been able to correct this problem. They assure me my account t will not be canceled but I am not able to view my account
BILLC
New Contributor
3 days ago Place Technical and Service Support
0likes
3Comments
Onstar Module ETA
Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules?
Lise914
New Contributor
4 days ago Place Technical and Service Support
1like
10Comments
Onstar Module Replacement ETA?
2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
osugigi26
New Contributor II
4 days ago Place Technical and Service Support
9likes
25Comments
Onstar Module Needs Replaced
I was reading all these comments and complaints leading up to taking my Tahoe to the dealership hoping it wasn’t what I had been reading, dealership took 4 days to diagnose the problem “annoying” only for them to tell me it was The OnStar telematics module, and they told me that part was on back order with no eta they’ll call me when it comes it, mind YOU this part + labor is almost $1000, and not covered under warranty!! my husband demanded we at least put something down because we felt like just them saying they’ll call when it’s available didn’t seem believable so we paid $350 of the $900 something AND fours days later they called and said the part came in! Just dropped my truck off today for tomorrow’s appointment they said it should take most of the day to install! Hopefully that’s true, I just want all the features to work on a vehicle we paid so much money for.
LavenderRoses
New Contributor
4 days ago Place Technical and Service Support
0likes
2Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"396","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2887":{"__typename":"Conversation","id":"conversation:2887","topic":{"__typename":"ForumTopicMessage","uid":2887},"lastPostingActivityTime":"2025-05-04T13:21:06.754-07:00","solved":false},"User:user:25479":{"__typename":"User","uid":25479,"login":"klkenny0917","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:25479"},"ForumTopicMessage:message:2887":{"__typename":"ForumTopicMessage","subject":"On Star module broken","conversation":{"__ref":"Conversation:conversation:2887"},"id":"message:2887","revisionNum":1,"uid":2887,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:25479"},"metrics":{"__typename":"MessageMetrics","views":9539},"postTime":"2024-10-24T09:48:21.153-07:00","lastPublishTime":"2024-10-24T09:48:21.153-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"810","kudosSumWeight":17,"repliesCount":37,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1955":{"__typename":"Conversation","id":"conversation:1955","topic":{"__typename":"ForumTopicMessage","uid":1955},"lastPostingActivityTime":"2025-05-04T07:02:06.520-07:00","solved":false},"User:user:19793":{"__typename":"User","uid":19793,"login":"JoeA","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:19793"},"ForumTopicMessage:message:1955":{"__typename":"ForumTopicMessage","subject":"None of my Driver Assist features work on my brand new 2024 GMC Denali pick up","conversation":{"__ref":"Conversation:conversation:1955"},"id":"message:1955","revisionNum":1,"uid":1955,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:19793"},"metrics":{"__typename":"MessageMetrics","views":12569},"postTime":"2024-03-07T10:29:02.569-08:00","lastPublishTime":"2024-03-07T10:29:02.569-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" None of my electronic Driver Assist safety features work on my brand new 2024 GMC Denali pick up. These safety features were a major selling point in my decision to purchase this vehicle. I have brought the vehicle back to the dealer several times to have the problem fixed. Finally, I was told that the replacement module needed is not currently available , and that there is no known date for the part to be delivered. It has been three months since the problem began. How many other car and truck owners are experiencing this issue and what is being done by GMC to resolve this problem ? 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I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back! 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My vehicle is over the 36,000 miles so they quoted me close to $750 to fix it. This $80k truck is only a year and a half old! Mileage should have nothing to do with this part. How is this not something that is covered by GM and/or OnStar? Especially after reading about so many other brand new trucks having this issue. 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I click accept and the app goes back to the top of the page saying I have to accept the terms. I am unable to view my account. OnStar has not been able to correct this problem. They assure me my account t will not be canceled but I am not able to view my account ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"400","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4177":{"__typename":"Conversation","id":"conversation:4177","topic":{"__typename":"ForumTopicMessage","uid":4177},"lastPostingActivityTime":"2025-05-01T09:25:39.094-07:00","solved":false},"User:user:28940":{"__typename":"User","uid":28940,"login":"Lise914","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:28940"},"ForumTopicMessage:message:4177":{"__typename":"ForumTopicMessage","subject":"Onstar Module ETA","conversation":{"__ref":"Conversation:conversation:4177"},"id":"message:4177","revisionNum":1,"uid":4177,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:28940"},"metrics":{"__typename":"MessageMetrics","views":777},"postTime":"2025-01-21T08:37:36.963-08:00","lastPublishTime":"2025-01-21T08:37:36.963-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I am currently waiting for my onstar module to be replace by the dealership but they are telling me the part is on back order and they do not have an eta. My onstar/wifi has not been working for two months now. Is there any timeframe as to when the dealers can get these modules? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"289","kudosSumWeight":1,"repliesCount":10,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2499":{"__typename":"Conversation","id":"conversation:2499","topic":{"__typename":"ForumTopicMessage","uid":2499},"lastPostingActivityTime":"2025-05-01T09:25:17.458-07:00","solved":false},"User:user:23862":{"__typename":"User","uid":23862,"login":"osugigi26","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:23862"},"ForumTopicMessage:message:2499":{"__typename":"ForumTopicMessage","subject":"Onstar Module Replacement ETA?","conversation":{"__ref":"Conversation:conversation:2499"},"id":"message:2499","revisionNum":1,"uid":2499,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:23862"},"metrics":{"__typename":"MessageMetrics","views":7298},"postTime":"2024-09-02T15:11:21.321-07:00","lastPublishTime":"2024-09-02T15:11:21.321-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1045","kudosSumWeight":9,"repliesCount":25,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8414":{"__typename":"Conversation","id":"conversation:8414","topic":{"__typename":"ForumTopicMessage","uid":8414},"lastPostingActivityTime":"2025-05-01T09:24:48.171-07:00","solved":false},"User:user:39853":{"__typename":"User","uid":39853,"login":"LavenderRoses","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:39853"},"ForumTopicMessage:message:8414":{"__typename":"ForumTopicMessage","subject":"Onstar Module Needs Replaced","conversation":{"__ref":"Conversation:conversation:8414"},"id":"message:8414","revisionNum":1,"uid":8414,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:39853"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-04-28T15:31:43.385-07:00","lastPublishTime":"2025-04-28T15:31:43.385-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was reading all these comments and complaints leading up to taking my Tahoe to the dealership hoping it wasn’t what I had been reading, dealership took 4 days to diagnose the problem “annoying” only for them to tell me it was The OnStar telematics module, and they told me that part was on back order with no eta they’ll call me when it comes it, mind YOU this part + labor is almost $1000, and not covered under warranty!! my husband demanded we at least put something down because we felt like just them saying they’ll call when it’s available didn’t seem believable so we paid $350 of the $900 something AND fours days later they called and said the part came in! Just dropped my truck off today for tomorrow’s appointment they said it should take most of the day to install! Hopefully that’s true, I just want all the features to work on a vehicle we paid so much money for. 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