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Super Cruise
Ask questions and find answers about Super CruiseOnStar Support Topics from OnStar Subscribers
Tahoe Premier 2025 screen has become very basic
I have a 2025 Chevrolet Tahoe Premier, and my vehicle does not have an OnStar button at all. Recently, the infotainment screen has become very basic and all apps have disappeared. Symptoms: •No apps available (no maps, no Google apps, etc.) •OnStar is not showing at all •No WiFi or network connection option in settings •The screen only shows basic functions (radio + basic settings) Current status: The system seems completely offline or like connected services are disabled. Questions: •Is this normal for some models that don’t have OnStar? •Or is this a system issue? •Does it require a software update or reprogramming at the dealership? Also: How can I restore the apps or enable internet connectivity?CarPlay steering wheel controls
The forward and backward track buttons on the steering wheel work normally when a CarPlay session first starts. After some driving they stop responding. Skipping tracks does nothing from the wheel. Volume control on the wheel still works, and the buttons work fine for native audio sources, so this is isolated to the CarPlay session. The common advice is to switch to Bluetooth and back to wireless CarPlay. That doesn’t hold up in real use. I don’t notice the buttons have stopped until I’m already driving, and I can’t reconnect the phone safely while the car is moving. So the fix only works if I pull over and stop, which defeats the purpose of having controls on the wheel. This needs a real fix, not a manual reconnect. Is this a known issue with a software fix? If there’s an infotainment update that addresses the CarPlay media control handoff, I’d like to get it applied. If a service visit is needed, let me know. Vehicle: 2025 Cadillac LyriqQuestions with onstar in a 2023 Buick Encore
I have a 2023 Buick Encore and when I purchased my vehicle thought I had onstar for a limited time, or so I was told. Thought it was for three years. Yesterday my onstar system started talking to me saying something like “onstar is on” or something like that. It has never done that since I’ve had the car. I checked on “my Buick app” and it says I have onstar for free until 2033 and I have no idea how I have that. I was told it was free for limited time then I’d have to purchase a plan after free on expired. My questions are… How can I find out which plan I have? Why would my onstar just start speaking to me without being prompted? Could someone else have updated and paid for additional service and how would I find that out? Thank youJust some honest feedback
My truck came with three years of everything Onstar service. I got my offer to renew and I totally would…except…the service so frequently has problems that I feels like I’d be setting my money on fire. At least half the time, I have interruptions and terrible coverage. The assistant so frequently says it cant do what I ask or that it doesnt understand the request that it makes me angry more than it helps. I feel bad for people that don’t have access to carplay and android auto. every blue moon i think, “this service is pretty cool, maybe I’ll pay for it for another year” and then it reminds me on the very next drive how spotty the service is and how buggy the software is. On top of that, taking five minutes to fire up directions everytime I want to navigate somewhere is a deal breaker when my carplay is ready to navigate immediately. This feedback needs to get back to the execs because I want so badly for it to work and would totally pay if it worked as advertised.Telematics Module Failure
My 2023 Yukon Denali just joined the club of failed telematics modules. After doing the call in...unable to resolve...take to dealer dance, I was able to get an appointment and they confirmed it needs to be replaced. Obviously frustrating because it seems like one of those things that really shouldnt happen. We do a number of very long road trips from Texas to New England each year and I bought the car specifically because I wanted the duramax diesel engine, the rear entertainment system for my 7 and 4 yearolds (and my sanity), and the super cruise. That combo is very hard to find and even longer to order from GMC. When I was looking, I only found 4 on the used market and was quoted a one year lead time for ordering from GMC....I ended up buying mine from Carmax in California and had it shipped to Texas. I have absolutely loved the car because of those and was happy to continue paying for the service once the free trial ran out. Coincidentally one week before it was running out, and after I had already signed up, the system failed. We leave for our trip in 2 weeks and I'm going to be very disappointed if it doesnt function. So I speak with the service rep at my dealership...she tells me about the backorders etc...which I already knew about from these posts but I told her I still want to go forward with replacing it so please order it. She gives me a quote for $1,150 all in (parts and labor) which seems absurd given that it failed through no fault of my own or any type of misuse. it's a 3 year old car...come on... But I told her I need it fixed and to order it. She's gone for a while and comes back and told me that I was very lucky and they were able to source one from the manufacturer...it'll be here in 3 days. Fantastic I guess. I say all of that to ask...it seems like some have had varying success in having the replacement covered. If you have been successful...how did you do it? Given that I was able to get one immediately I didnt want to argue and miss out on it but I also dont really want to drop $1,150 on it either.Bad telematics module
Our telematics module went out on our Cadillac Optiq April 2nd after an OTA update. We went through onstar for a diagnosis, were told they could not connect, and to make a dealer appointment. The dealer had no EV service appointments available until April 27th. The dealer confirmed it was a bad telematics module and placed an order. We are stuck with no onstar, no gps, no garage opener, no wifi, no supercruise, no access to music libraries, no scheduled charging, no access through the app. This is coming up on 2 months without common vehicle features and no ETA on a fix. Very disappointing that new modules are not being directed toward current owners.2026 equinox less than 3 weeks old, no connection
I dread writing this..after being so excited to hop into an ev. Immediately I was having connection issues..small things..could not connect when requesting music and navigation on Google maps..onstsr said, have the shop have a look..shop said all good..1 week later now I gave no onstar and GPS doesn't move my location on google maps. Now all I see is telematics issues online. What is up with the hardware provider.. I have a bad taste in my mouth and hope this negative experience doesn't fester. Can there really be that many people with issues? Onstar..Chevy. make this right asap. Now is your chance..