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OnStar Support Topics from OnStar Subscribers

Remote Start No Longer Allowing to Set Climate Control Temperature
I have a 2024 Chevrolet Silverado 1500RST I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much!
Rgood511
New Contributor
55 minutes ago Place Technical and Service Support
0likes
2Comments
class action lawsuit OnStar module backorder
Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added.
chauser
New Contributor II
18 hours ago Place Technical and Service Support
2likes
3Comments
When can i receive an updated Onstar module?
my question is i have had a problem with the Onstar telematics module on my 2023 silverado 1500. i took it in when i began noticing that there was no longer any activity or wifi form the truck and then went to get it diagnosed. was told that i needed a new module. but there is a back order on that. the problem is i am paying for the services, the truck is barely 2 years old and there isn't an ETAon when it would be fixed and its been almost two months already. can you help with some more info
phreeze06
New Member
19 hours ago Place Technical and Service Support
0likes
1Comment
Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.
My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it!
Gricelda
New Contributor
20 hours ago Place Technical and Service Support
0likes
5Comments
No onstar services and clock stopped
As of 6:30 this evening I am unable to connect to Onstar, Wi-Fi will not connect to our devices, and the clock stopped running at 6:32. We own a 2023 Buick Encore GX with 46,000 plus miles. It sounds as if this Onstar module has been a problem since at least 2022 yet GM has forced buyers to purchase a $3000 add on for Onstar services. Is my only option to return to the dealership and wait for the module to be available? Has GM received enough complaints that they are waiving the replacement and labor coats? This is a huge red flag as we are on a waiting list for a 2025 Blazer.
Debw
New Contributor
21 hours ago Place Technical and Service Support
0likes
1Comment
Onstar Module Issues
I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer.
JerandKel
New Contributor
24 hours ago Place Technical and Service Support
1like
1Comment
Over 900 on backorder; no ETA
Per my dealer, there are over 900 communication modules on backorder in the system with no ETA as to when they will be available. Don’t know if that is just for Chevy, or if it involves other brands also. I am in my fifth month and truly frustrated. Is over 900 waiting not enough to warrant GM to do something? Perhaps if they put as much effort into fixing this as they do in sending me renewal emails (my plan expired last month), they might make some progress. What do others think? Has anyone been offered any “compensation” for their trouble? My rep told me in an email that once fixed could discuss; but that seems like just a tactic to pacify me in hopes that I will go away. They sold me features and services that I couldn’t/can’t use. There should be some restitution for that. A year of free service? I am thinking at a minimum for every month it is down, there should be 2 months of credit; but honestly that may not be enough to keep my goodwill as a customer for over 40 years. What do others think? Am I being greedy or does that seem reasonable?
MCombs
New Contributor II
24 hours ago Place Technical and Service Support
0likes
3Comments
OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel
rtHoney
New Contributor II
24 hours ago Place Technical and Service Support
2likes
20Comments
WiFi Hotspot, No Connection to Internet
I have a 2022 Chevy Silverado, bought the thing used awhile back. The WiFi Hotspot has never worked, basically it will allow a device to join but does not actually route to the internet. I have had several other Chevy/GMC trucks where the WiFi/Onstar stuff worked fine, so I know it's possible. I have called onstar several times, today for the forth time to work out this problem. It is always exactly the same thing. Forget the network, leave the truck with the door open for a few minutes, jump through some other hoops. It always ends with, we have to open a ticket for their other support guys and they will call me back to let me know when the problem is fixed. Crickets... NEVER a call back, we have confirmed the call back number every time. From the customer service perspective this is pretty disgusting, make a commitment to a customer and fail to follow up on a service that has been paid for but non-operable. Every time the phone support guys focus on the toggle switch for "Share Hotspot Data" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits. Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere? Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi. Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something?
dilburrito
New Contributor
24 hours ago Place Technical and Service Support
9likes
34Comments
Telematic Control Module needs replacement, but backordered with no ETA?! UNACCEPTABLE
My 2024 Equinox EV 2RS (Purchased brand new in November '24, only 1,568 miles on to-date) is now in the dealership for the third time due to what was thought to be a 12v battery problem. Turns out, it was a faulty Telematic Control Module that needs replacing, and the dealership that's working on it says GM has no timetable/ETA for the part?! The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, "There's no ETA." I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating.
jamiekmiller618
New Contributor
24 hours ago Place Technical and Service Support
4likes
22Comments

Tags

OnStar3 Topics
Diagnostics Reports2 Topics
OnStar Plans2 Topics
Connected Access2 Topics
Connected Services2 Topics
Wi-fi2 Topics
4G LTE1 Topic
Payments1 Topic
Poor Customer service1 Topic
dissatisfaction1 Topic

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Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:42158"},"ForumTopicMessage:message:8640":{"__typename":"ForumTopicMessage","subject":"Remote Start No Longer Allowing to Set Climate Control Temperature","conversation":{"__ref":"Conversation:conversation:8640"},"id":"message:8640","revisionNum":1,"uid":8640,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:42158"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-05-18T15:09:43.453-07:00","lastPublishTime":"2025-05-18T15:09:43.453-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a 2024 Chevrolet Silverado 1500RST I updated the app today on my iPhone which has the most recent iOS. When I use the app to remotely start my vehicle it no longer allows me to see or set my preferred temperature. 🤒 have restarted my phone and also saw a post recommending that you go to controller la within the app and select vehicle settings to turn on the option to remotely set the temperature. It shows o have an unlimited data plan, allow hotspot access is on and it shows my WiFi name and password. Nothing about setting temperature. The temperature option was available before the update. please advise. thank you so much! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"682","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8556":{"__typename":"Conversation","id":"conversation:8556","topic":{"__typename":"ForumTopicMessage","uid":8556},"lastPostingActivityTime":"2025-05-21T12:09:38.111-07:00","solved":false},"User:user:41332":{"__typename":"User","uid":41332,"login":"chauser","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:41332"},"ForumTopicMessage:message:8556":{"__typename":"ForumTopicMessage","subject":"class action lawsuit OnStar module backorder","conversation":{"__ref":"Conversation:conversation:8556"},"id":"message:8556","revisionNum":1,"uid":8556,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:41332"},"metrics":{"__typename":"MessageMetrics","views":132},"postTime":"2025-05-10T20:10:43.787-07:00","lastPublishTime":"2025-05-10T20:10:43.787-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Time to hold GM responsible for the no ETA on Onstar Module. Attach your name to be added. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"98","kudosSumWeight":2,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8684":{"__typename":"Conversation","id":"conversation:8684","topic":{"__typename":"ForumTopicMessage","uid":8684},"lastPostingActivityTime":"2025-05-21T11:20:55.265-07:00","solved":false},"User:user:42513":{"__typename":"User","uid":42513,"login":"phreeze06","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Member","color":null,"rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:42513"},"ForumTopicMessage:message:8684":{"__typename":"ForumTopicMessage","subject":"When can i receive an updated Onstar module?","conversation":{"__ref":"Conversation:conversation:8684"},"id":"message:8684","revisionNum":1,"uid":8684,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:42513"},"metrics":{"__typename":"MessageMetrics","views":9},"postTime":"2025-05-21T11:13:07.739-07:00","lastPublishTime":"2025-05-21T11:13:07.739-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" my question is i have had a problem with the Onstar telematics module on my 2023 silverado 1500. i took it in when i began noticing that there was no longer any activity or wifi form the truck and then went to get it diagnosed. was told that i needed a new module. but there is a back order on that. the problem is i am paying for the services, the truck is barely 2 years old and there isn't an ETAon when it would be fixed and its been almost two months already. can you help with some more info ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"502","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8638":{"__typename":"Conversation","id":"conversation:8638","topic":{"__typename":"ForumTopicMessage","uid":8638},"lastPostingActivityTime":"2025-05-21T10:29:20.267-07:00","solved":false},"User:user:42111":{"__typename":"User","uid":42111,"login":"Gricelda","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:42111"},"ForumTopicMessage:message:8638":{"__typename":"ForumTopicMessage","subject":"Onstar in my brand new 2025 Chevrolet Traverse LT is not working even though the light is green.","conversation":{"__ref":"Conversation:conversation:8638"},"id":"message:8638","revisionNum":1,"uid":8638,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:42111"},"metrics":{"__typename":"MessageMetrics","views":50},"postTime":"2025-05-17T18:27:37.858-07:00","lastPublishTime":"2025-05-17T18:27:37.858-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My OnStar stopped working 6 days ago! I called OnStar support since this is the 3rd time this happens! The first time they were able to trouble shoot the second time it fixed itself. Now this is the 3rd time and the OnStar button is green. I called and they told me the signal was not being received by my vehicle. They tried for over an hour. Even had me go into settings which didn’t work. Now they say I have to go to the dealership to see if they can figure it out! They said my unit might need to be replaced but how!! It’s a brand new vehicle got it with 3 miles on it! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"577","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8660":{"__typename":"Conversation","id":"conversation:8660","topic":{"__typename":"ForumTopicMessage","uid":8660},"lastPostingActivityTime":"2025-05-21T08:46:49.699-07:00","solved":false},"User:user:42302":{"__typename":"User","uid":42302,"login":"Debw","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:42302"},"ForumTopicMessage:message:8660":{"__typename":"ForumTopicMessage","subject":"No onstar services and clock stopped","conversation":{"__ref":"Conversation:conversation:8660"},"id":"message:8660","revisionNum":1,"uid":8660,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:42302"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-05-19T20:50:10.510-07:00","lastPublishTime":"2025-05-19T20:50:10.510-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" As of 6:30 this evening I am unable to connect to Onstar, Wi-Fi will not connect to our devices, and the clock stopped running at 6:32. We own a 2023 Buick Encore GX with 46,000 plus miles. It sounds as if this Onstar module has been a problem since at least 2022 yet GM has forced buyers to purchase a $3000 add on for Onstar services. Is my only option to return to the dealership and wait for the module to be available? Has GM received enough complaints that they are waiving the replacement and labor coats? This is a huge red flag as we are on a waiting list for a 2025 Blazer. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"592","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8635":{"__typename":"Conversation","id":"conversation:8635","topic":{"__typename":"ForumTopicMessage","uid":8635},"lastPostingActivityTime":"2025-05-21T06:28:43.490-07:00","solved":false},"User:user:42070":{"__typename":"User","uid":42070,"login":"JerandKel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://community.onstar.com/t5/s/hvjin24938/m_assets/avatars/custom/Profile_No_Detail-Icon-1735017769812.jpg?time=1735017784000"},"id":"user:42070"},"ForumTopicMessage:message:8635":{"__typename":"ForumTopicMessage","subject":"Onstar Module Issues","conversation":{"__ref":"Conversation:conversation:8635"},"id":"message:8635","revisionNum":2,"uid":8635,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:42070"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-05-17T10:56:44.204-07:00","lastPublishTime":"2025-05-17T11:00:07.541-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve spent over an hour going through posts and almost every single one is about back ordered modules with no ETA. This is a huge issue for THOUSANDS of us and many of us bought our vehicles mainly because we wanted these Onstar features. No ETA is not an answer and I would like to know when my Tahoe will be matched to my module and not Sally Brown’s Suburban, somewhere across the country! I’ve already been waiting over two months and I’m auto paying $50 a month for a service I can’t even use. You all told me my services would be free until the issue was fixed, but like clockwork, on the one month mark, it was disconnected. Unacceptable! I would like access to the services you gave me with no issue, for that free month (to entice me to buy) or I want a new module. I’d like some answers and no ETA is not an answer. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"833","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:8598":{"__typename":"Conversation","id":"conversation:8598","topic":{"__typename":"ForumTopicMessage","uid":8598},"lastPostingActivityTime":"2025-05-21T06:22:45.343-07:00","solved":false},"User:user:35281":{"__typename":"User","uid":35281,"login":"MCombs","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:35281"},"ForumTopicMessage:message:8598":{"__typename":"ForumTopicMessage","subject":"Over 900 on backorder; no ETA","conversation":{"__ref":"Conversation:conversation:8598"},"id":"message:8598","revisionNum":1,"uid":8598,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:35281"},"metrics":{"__typename":"MessageMetrics","views":26},"postTime":"2025-05-15T04:25:22.046-07:00","lastPublishTime":"2025-05-15T04:25:22.046-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Per my dealer, there are over 900 communication modules on backorder in the system with no ETA as to when they will be available. Don’t know if that is just for Chevy, or if it involves other brands also. I am in my fifth month and truly frustrated. Is over 900 waiting not enough to warrant GM to do something? Perhaps if they put as much effort into fixing this as they do in sending me renewal emails (my plan expired last month), they might make some progress. What do others think? Has anyone been offered any “compensation” for their trouble? My rep told me in an email that once fixed could discuss; but that seems like just a tactic to pacify me in hopes that I will go away. They sold me features and services that I couldn’t/can’t use. There should be some restitution for that. A year of free service? I am thinking at a minimum for every month it is down, there should be 2 months of credit; but honestly that may not be enough to keep my goodwill as a customer for over 40 years. What do others think? Am I being greedy or does that seem reasonable? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1088","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:6692":{"__typename":"Conversation","id":"conversation:6692","topic":{"__typename":"ForumTopicMessage","uid":6692},"lastPostingActivityTime":"2025-05-21T06:14:23.220-07:00","solved":false},"User:user:31429":{"__typename":"User","uid":31429,"login":"rtHoney","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor II","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:31429"},"ForumTopicMessage:message:6692":{"__typename":"ForumTopicMessage","subject":"OnStar Telematics module - no dates for backorder part is unacceptable","conversation":{"__ref":"Conversation:conversation:6692"},"id":"message:6692","revisionNum":4,"uid":6692,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:31429"},"metrics":{"__typename":"MessageMetrics","views":943},"postTime":"2025-02-14T10:43:26.447-08:00","lastPublishTime":"2025-02-14T10:46:02.590-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a \"backorder\" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. 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Every time the phone support guys focus on the toggle switch for \"Share Hotspot Data\" and the fact that it's impossible to toggle on, I'll attach a picture if the forum permits. Anyone know what that does or why it is there? The owners manual says nothing about this toggle. Maybe it's the problem but it makes no sense. Why would anyone want to toggle the ability to route to the Internet (or any other network) if you have already allowed the WiFi connection? Why would you connect in the first place if you didn't intend to go somewhere? Anyway, other network based apps work OK, Pandora, MyGMC, Weather, etc. Some kind of data routing is happening somehow, just not on WiFi. Anyone have any idea how to get WiFi routing to the net? Anyone know what the definition of this toggle switch is? Anyone know how to get past the first line guys and talk to someone who knows something? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1816","kudosSumWeight":9,"repliesCount":34,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7356":{"__typename":"Conversation","id":"conversation:7356","topic":{"__typename":"ForumTopicMessage","uid":7356},"lastPostingActivityTime":"2025-05-21T05:39:44.271-07:00","solved":false},"User:user:32561":{"__typename":"User","uid":32561,"login":"jamiekmiller618","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:32561"},"ForumTopicMessage:message:7356":{"__typename":"ForumTopicMessage","subject":"Telematic Control Module needs replacement, but backordered with no ETA?! 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The amount of posts on here reflecting how frequently this is happening should make GM want to have THOUSANDS of these parts on hand for immediate deployment, not arbitrarily informing dealerships, \"There's no ETA.\" I'm a new mom and back to work for the first time since giving birth in October, and being unable to count on a vehicle to simply work is beyond defeating. 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