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Super Cruise
Ask questions and find answers about Super CruiseOnStar Support Topics from OnStar Subscribers
Can't connect my OnStar
My wife and I purchased a used 2015 GMC Acadia and when I tried to connect with onstar I was told the onstar on my vehicle is out dated and I need to replace the unit. This is ridiculous I looked on line to see what it will cost we are looking at about 1500 Dollars what can we do about it.Terrible service
This is the worst app I have ever used. It takes about 20 minutes to locate the vehicle if it does at all. Usually I have uninstall it and reinstall it about 5 times just to get the location. Also the oil change indicator is annoying as he'll because once it gets to 20% it starts notifying me every day and the oil life percentage drops 2% a day even if its not driven. I will never by a buick againNo WiFi Connectivity
I have a case that has been escalated to Tier 3 support. The advisor who called me today said they can provide WEEKLY updates! Yes Weekly!! I just got the car yesterday and the WiFi wont work in the vehicle. Works great when I am in the garage at my home and connected to my home internet, but that doesn’t do me any good when I am on the road. the onstar activation agent I spoke with could barely speak English, I could barely hear him, and he seemed rushed to get me off the phone. Just purchased $110K vehicle and the OnStar WiFi doesn’t work. And it may not work for weeks according to support. Can’t wait for the surveys to come out. I have zero faith this is going to get resolved.I want my money back
Howdy, I've read into it a bunch and it seems like I'm not the only person completely disappointed by the hotspot features. I started a plan a few days ago thinking that using my hotspot on the truck might get me some reliable Internet being that I need it for work and I travel a lot. It's actually done more bad then good because I've been having to constantly stop and mess with it as only certain things work and everything else tells me I don't have any Internet connection at all! I'd like my money back or I'd like an onstar person to reach out to me and try to make it right. I'll give them the benefit of the doubt since I don't know if it's just a software thing or something I'm missing but so far this has been a total waste of money.App saying unable to reach vehicle
I have owned vehicles with the OnStar app for many years. Ever since purchasing my new Equinox, I have hardly been able to use the app. Most of the time, when I attempt to use any of the functions in the app to control the vehicle, it takes forever to load and then tells me it is unable to reach the Equinox. I’ve called OnStar multiple times. They have advised me to log out of the app. Deleting the app and re-logging in will be a short-term, temporary fix for maybe one use, and then it will go back to saying that it is unable to reach the Equinox again. After multiple calls and them having me test the OnStar button in my car, there have still been issues with the app's function. Fortunately, I am still in the phase where I am getting a free trial from purchasing my new vehicle, but it does not look like I will renew after this if the app still continues to show persistent failures. I really enjoy being able to have this app and do not mind paying for it, but if it is not going to work, I do not see any benefit in paying to have it after the trial ends.WiFi not working - says vehicle is registered in Canada
Bought the vehicle used in the United States from a local dealer in May 2026. Have talked to a OnStar representative every 5 days and they continue to tell us they are working on solving the issue. The reason we have been told that the WiFi does not work is because it shows the vehicle being registered in Canada with OnStar. Has anyone else ever had this issue and has it ever resolved? vehicle is in tier 3 country deadlock.
