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New Topics from OnStar Subscribers

Linking MyGMC app to Alexa using MyGMC & OnStar

Hi all, I’m trying to start my GMC truck with Alexa which requires you to link MyGMC with Alexa. Every time I attempt this it fails and tells me “The input entered is invalid” Yes the username and password are correct for MyGMC app. Anyone have a fix...

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Update suggestions

I was just wondering if there is an email or forum group where I can make suggestions for updates to the software and features?

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Key Fob

I was on a chat with a representative from OnStar last week, and they said that the key fobs and auto start won't work anymore. How is this connected to the 2G issue? Aren't the key fobs controlled by radio frequency chips? Why won't the key fob work...

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C7 Corvette Software Update Email.

I’ve received a couple of emails that my Corvettes software would soon be updated over-the -air and I’d be told when the update was ready to be applied by the touch screen. The emails specifically listed my Corvettes VIN. When I look at the system so...

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Key fob after 2Gsunset

At present I still have 2G. If the battery is dead in my key fob, when I try to start my car I’m informed there is no key fob, and I cannot start the car. What the heck is the workaround for that? will the car start because it no longer will expect a...

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Onstar eligibility

I’ve got a 2005 Chevrolet Malibu LS, is it too old for onstar benefits/services? It’s got onstar FAQs in the manual and a fuse in one of the boxes labeled for onstar. Neither GM nor onstar will accept my VIN though.

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Class Action Lawsuit

Has anyone looked into the possibility of a Class Action lawsuit regarding this matter? This is an extremely unfair practice affecting many many loyal customers! Spoke to an advisor today who told me it wasn't OnStars decision but the cellular servic...

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Incorrect OnStar service prompt

I have a 2017 Volt and have appreciated the occasional OnStar service prompts (via email) over the years. I recently received two messages, back to back. The first was regarding low tire pressure, which I happily addressed. The second identified a pr...

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2G sunset

4G cellular service became available in 2009. So why, in 2014, was GM/OnStar still manufacturing their equipment with 2G technology (which was basically obsolete by 2002)? Why, in 2022, is their not an equipment upgrade option available? I have been ...

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Technical Support

Just purchased BOLT EV. I ma having a terrible experience with the customer service. Have been trying to figure out setup for delayed charging, so called. It is a nightmare. Several (4) transfers, and still they couldn't connect me with the competent...

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A Technical Workaround OnStar Won't Mention

I attempted to come back and remove this post, but the only option I can find is to edit its contents or report the content as inappropriate. The suggestion I made for a workaround was to obtain a module from another vehicle that was no longer in ser...

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Pop Up adds that "Can't" be shut off

I called in to try and get the pop up for "buying services" add, turned off. Went through onstar, sent me to google. Google said they can't turn it off. So every time I try and place a hands free call, I can't see the working bubbles, or what name po...

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OnStar Service and myChevrolet App

I have just cancelled our OnStar service and Data service for both of our Chevrolet vehicles. The primary reason is VERY POOR customer service and technical support for the "myChevorlet" app. I have had documented and confirmed issues for MONTHS and ...

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Super Cruise Face Recognition

Face recognition fails frequently on bright days when the sun hits the camera from the windows or sunroof. Is there some kind of shade available to eliminate this problem?

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2017 GMC Canyon Onstar Issue

My 2017 GMC Canyon does not appear to have an OnStar Connection, I called support as the MyGMC app was not functioning. I contacted support and they advised me that they wouldn't be able to help as the light on my mirror was not on. Does anyone have ...

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2G ending soon

I purchased OnStar when I purchased my Camaro in 2011. I like feeling safe and I have used the "unlock" at least 3 times. And the roadside assistance. I realize that most auto insurance comes with roadside assistance but I've always used OnStar, and ...

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Onstar renewed

Hello There,I renewed Onstar on 10/11/2011 and paid my credit card. But you email said it expired... I do not know what happened?Please be sure I already paid it.Thanks for your help.JiHong Liu

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Community Announcements

Introducing the redesigned myChevrolet, myBuick, myGMC, and myCadillac Mobile Apps – with a personalized interface for you and your vehicle. Access conveniently located remote commands and Vehicle Status – now right from your home screen. Look for more exciting additions and updates to your app very soon. Learn more or download your vehicle app here

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