Mobile App Support
Find information on the OnStar Guardian App and MyBrand Apps
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Guardian App Support

Guardian App Support

Get your Guardian questions answered and help fellow Guardian users

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Mobile App Support Topics from OnStar Subscribers

My Chevrolet app will not remote start

App has worked fine on my 2020 ZR2 for the past 4 years however lately it will not remote anything. Attempting to start I get a "server unresponsive" message. Unlocking fails, flashing lights fails. It is connecting to the vehicle as the reported mil...

  • 31 Views
  • 1 replies
  • 0 kudos

2024 Colorado- Vehicle Status NOT Updating

Vehicle status on my 2024 Colorado is not updating in the my Chevy app. I’ve gone to dealership. I called OnStar. I’ve deleted the app. I’ve reinstalled the app. I’ve paired the phone. I’ve driven around. I’ve done all the steps that they have told m...

  • 59 Views
  • 1 replies
  • 0 kudos

My Chevy app not updating atatus

My Chevy app does not update the vehicle status, I have uninstalled the app, logged out, signed back in, drove around for hours, then checked the the app…..still no updates. I get the diagnosis report email from OnStar, I just can’t see any info on t...

  • 98 Views
  • 1 replies
  • 0 kudos

My Chevrolet app not seeing vehicle details.

Bought 2021 Silverado and setup OnStar trial. App seem to have all the vehicle details in it (tire pressure, odometer, etc). Trial ended and details are gone. In the app, under echo me status, it asked for the odometer reading for service recommendat...

  • 284 Views
  • 2 replies
  • 0 kudos

MyGMC APP - Maps

Maps don't load at all in the MyGMC app for Hummer EV. I have the current version of IOS. I am not able to see anything and thus don't have access to charging locations, locations of the vehicle and all the features. It looks like the app is trying t...

  • 287 Views
  • 1 replies
  • 0 kudos