Mobile App Support
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Guardian App Support

Guardian App Support

Get your Guardian questions answered and help fellow Guardian users

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Mobile App Support Topics from OnStar Subscribers

Vehicle Status

I have been emailing back and forth with the social media team for over a week . I have taken my brand new 100k truck into the service department of my very friendly dealer . I have uninstalled the app multiple times , spent hours on the phone with O...

  • 94 Views
  • 0 replies
  • 0 kudos

Issue With Vehicle Status - myChevrolet App

I am having an issue with the "Vehicle Status" the past two days with the myChevrolet app. This is affecting both of our vehicles. Both vehicles gives me "Unable to Connect, There was an issue connecting. Try again later." message. Previously today o...

  • 170 Views
  • 0 replies
  • 1 kudos

My Chevrolet App - Software Consent

I work at a GM dealership in Edmonton, AB. I am familiar with the GM Products and Services offered.I have the My Chevrolet App installed on my Apple iPhone. Every time I open the app, I have to Accept Terms and Conditions 3 or 4 times regarding the S...

  • 420 Views
  • 5 replies
  • 1 kudos

No remote start access in app

Hi, I just recently had gm install remote start on my 2023 Chevrolet Colorado trailboss but I have no start button in my app. I've heard that is something that needs to be added to my app. How would I go about having that done? I'd rather not waste t...

  • 390 Views
  • 1 replies
  • 0 kudos

MyCadillac app not working

“the connection between this app and the myCadillac service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” Keeps poppping up when I log in to the app. Tried to uninstall and reinstall nothing works

  • 448 Views
  • 1 replies
  • 0 kudos

3rd Party Error Code

I am getting a third-party error code. When I tried to log into my account I uninstalled and reinstalled it on my phone as well as one other phone and I am still getting the same code.

  • 558 Views
  • 4 replies
  • 0 kudos

App not working

I tried opening the myChevrolet app and it says “the connection between this app and the myChevrolet service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” I tried uninstalling and reinstalling the app but it still ...

  • 1697 Views
  • 13 replies
  • 4 kudos

Google Account Login

Google Assistant says “can’t connect”. When I try to login to my Google account, it will not let me. It’s says “something went wrong. Please go back and try again.” It will not let me past these screens. It worked fine until today. Please advise.

  • 295 Views
  • 1 replies
  • 0 kudos

YouTube music playlist not showing

I dropped the data plan and started using my phone via the android auto screen on my 23 Colorado. Even though my large playlist is available on my phone it isn't available through the infotainment screen. I'm not sure why. Google says it's an OnStar/...

  • 252 Views
  • 1 replies
  • 0 kudos