Guardian App Support
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Vehicle Mobile App Support
Find FAQ's and support for MyBrand app
Mobile App Support Topics from OnStar Subscribers
VEHICLE STATUS 2022 CHEVROLET 2500
I had my vehicle repaired last week after a joint broke on monday i used my onstar to. All for help and a tow. App worked fine that day but has not updated any vehicle status since. I've reviewed many posts on here and done all the common steps..sign...
2024 GMC Terrain
My maps on the GMC app is locating my 2024 Terrain down the road and across the street from my driveway. It will not locate or show that it is physically in my driveway. How do I reset so it actually recognizes my home address.
Can't log into Mycadillac
Mycadllac app will not let me log in. It was working 24hrs ago. I have tried uninstalling, reinstalling. No help. I have called OnStar. No help. It tells me to sign in and then nothing. I have seen others with this same problem. I did not see the sol...
Linking MyGMC skill in Alexa app broken for months!
The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrapped but you are not telling anyone? What's going on h...
Vehicle status will not update in app, 2021 Colorado
This has been an on-going issue for my 2021 Colorado for nearly 2 months. Pay for remote access plan and the app has not updated since 6/21/24! When I tested the app on 2 different Android phones, there was no change in vehicle status in the app. Th...
2024 Silverado My Chevrolet App Climate Controls not an option
As stated in the title I have a new 2024 Silverado and I do not have the option to set my climate controls with the My Chevrolet App. I made sure the app is updated. How can I enable this option?
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please hel...
Remote Start Button Missing
Hi, I just recently signed up for onstar with my 2021 equinox and was told i’d have the remote start feature in the app but I have no start button in my app. I only have lock, unlock and start alarm. I confirmed with a tech my car and plan was compat...
MyChevy Mobile App not Updating for Vehicle Diagnostics
2021 Chevy Equinox - Mobile app is not working for vehicle diagnostics, but controls (unlocking / locking / starting) work fine...Had case 246419663 opened, but have not heard anything...Member services ran diagnostics for me and at that time the mil...
My Chevrolet app will not remote start
App has worked fine on my 2020 ZR2 for the past 4 years however lately it will not remote anything. Attempting to start I get a "server unresponsive" message. Unlocking fails, flashing lights fails. It is connecting to the vehicle as the reported mil...
Incorrect location what is going on here no one from onstar is able to help!
For the past week now mobile app on my phone and my husbands phone are not working. Locations full accessibility etc. Now it worked fine last week My husband is at work and its showing him in the drive way. Come on what are we paying for seriously. I...
