Mobile App Support
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Guardian App Support

Guardian App Support

Get your Guardian questions answered and help fellow Guardian users

Vehicle Mobile App Support

Vehicle Mobile App Support

Find FAQ's and support for MyBrand app

Mobile App Support Topics from OnStar Subscribers

GMC App not connecting to vehicle

Just purchased a new GMC less than a week ago Downloaded My GMC Mobile App > Added vehicle by VIN but doesnt connect > keeps directing me to onstar to connect to services > call onstar through blue button > ask me for credit card info for free trial,...

  • 51 Views
  • 1 replies
  • 0 kudos

Remote Access Plan and Send to Navigation

I have the Remote Access Plan, the plan states that I have "Send to Navigation" from my phone app to my vehicle. I can enter a destination on the mobile app's map, I'm given several options: Spend to Maps, Waze, Google Maps, or Send to Turn-by-turn o...

  • 39 Views
  • 1 replies
  • 0 kudos

GMC App won’t load

I downloaded the GMC app and created an account. Once I log in, nothing will load. It just shows the GMC symbol with a moving white bar at the top. I have tried logging in on a different device and the same thing happens. I have also uninstalled and ...

  • 160 Views
  • 1 replies
  • 0 kudos

Vehicle Showing as Not Connected in myGMC app

I have an active onstar subscription but I cannot manage my vehicle from the myGMC account as the vehicle is not showing as connected. I don’t see any options to link my onstar account to that vehicle. Tried removing the app and reinstalling as well ...

  • 330 Views
  • 1 replies
  • 0 kudos

My Buick iOS app login problem

I used all means to run my Buick app on my iPhone but I know I can't log in. I've tried dozens of times, but I keep getting only the messages below. What the hell is the problem?

  • 290 Views
  • 3 replies
  • 0 kudos

Chevy app not sending two factor code

Have tried signing out and back in, uninstalling and reinstalling and even signing in from a different device and nothing has fixed this issue. Contacted the app support team twice and they could not fix the issue, only escalated the case.

  • 238 Views
  • 1 replies
  • 0 kudos

My Chevrolet app Véhicule Status not working

I have had issues with the Véhicule Status since I got my Chevy Volt 2017, sometimes it won’t work and other time it will. I sometimes get error message “Please turn on your véhicule to reconnect and try again. For help, contact OnStar Support”. Afte...

  • 391 Views
  • 1 replies
  • 0 kudos

Mychevrolet app android

Mychevrolet keeps telling me it is not supported and to uninstall and reinstall the most recent update. Using Android. I have done this 3 times with no success. Any ideas? Thanks.

  • 299 Views
  • 1 replies
  • 0 kudos