Vehicle Mobile App Support

Vehicle status only partially updating in mobile app

This problem has been brought up a number of times, but I don't see any information that resolved the issue. For my 2017 GMC Acadia Limited, the app is only accurately reporting how much gas is in the tank, but the values for mileage, tire pressure, ...

MyCadillac app not working and it’s frustrating

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile app. Even locking and unlocking takes forever and wo...

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. A...

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the ...

MYGMC Sierra Crewcab

My GMC Sierra has a button on each exterior front door handle that is supposed to Lock & Unlock the doors. It still does Lock the doors and while pressing it to unlock, it blinks the lights, but, does not unlock the doors. However the button on my FO...

My Cadillac App Vehicle Status Not Updating

I have a 2023 Cadillac Escalade. My Cadillac App in not updating the status of my vehicle and has been out of sync for months. The last status update was at 10, 326 miles and I currently have over 13,000 miles on the vehicle. I have reinstalled the a...

My Buicks vehicle status has not updated since August 29, 2024

All functions work but vehicle status has stopped working for almost 2 months will not update, I’ve uninstalled and reinstalled app, will not work kinda frustrating when I’m paying for the premium on star service plane plus the wi-fi data plan. If I’...

Battery status is not updating

App version: 7.0.0 build 260, background refresh enablePhone IOS 17.6.1Troubleshoot:Remove the old version and reinstall with latest oneClose and reopen appSign out/in I always need to sign out/in to see the battery status but not all the time works,...

Mygmc app has not updated since the day I bought car

I just bought a 2024 yukon 2 weeks ago and the vehicle status has not updated since the day I bought the car. I’ve tried all the suggestions of logging out and logging in. I deleted the app and reinstalled it. What else can be done to get it to updat...

App stopped updating battery status

First of all the is very slow and then it's stopped working all together. Also had an issue saying call Onstar is you are having login issues. Not sure how to can be resolved.

My Chevrolet App not updating stats

I just leased a 2024 Silverado a week ago and the vehicle status has not updated since the day I got it. Had a difficult time getting you to remove my previous vehicle from the account. Called you directly and was told that it was logged to your tech...

Resolved! App download

I can't download the app for mycheverlot /OnStar app.The message I get is "Your device is not compatible "Is there another way I can use the app?

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location. My last truck was stolen at work and this feature is one of the deciding factors for my purchase. I've alread...

My Chevrolet app

Recently purchased 2025 Chevy trax and Chevy app won’t notify me of viechle location, when I had my 21 equinox I had no problem with getting notified about my car leaving or arriving at specific location but I can notget trax to work. Iv tried callin...

MyChevrolet App (IOS) - My Radio Favorites Connection Error

Running Version 6.14.0 (182) of the MyChevrolet app. I can connect to my 2022 Camaro SS and retrieve data without issue. Everything works except Media Radio Favorites. When I select View More/Media/My Radio Favorites I receive a "Connection Error". E...

OnStar Community

Forum Posts

Vehicle status only partially updating in mobile app

MyCadillac app not working and it’s frustrating

MyGMC App will not connect Android phone unable to complete authorization

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

MYGMC Sierra Crewcab

My Cadillac App Vehicle Status Not Updating

My Buicks vehicle status has not updated since August 29, 2024

Battery status is not updating

Mygmc app has not updated since the day I bought car

App stopped updating battery status

My Chevrolet App not updating stats

Resolved! App download

Location and GeoFence information not working on myGMC app

My Chevrolet app

MyChevrolet App (IOS) - My Radio Favorites Connection Error

App download

2024 GMC Terrain

Errant notification on My Chevrolet App

2024 Colorado- Vehicle Status NOT Updating

MyChevrolet App Stuck on Multi-Factor Authentication

My Buick iOS app login problem

My Chevrolet app not remote starting my vehicle

Changing plan

Unable to Reconnect MyGMC app

Apps will not open in 2021 Silverado Trail Boss LT shows connection error