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OnStar Support Topics from OnStar Subscribers

Onstar not working 2025 Cadillac Escalade Sport Platinum (Super Cruise)
Purchased brand new 2025 Cadillac Escalade on 04/02/2025 completed the onstar onboarding call at dealership and two days later onstar stopped working completely. The light that normally is illuminated is also not working to include the internet and other features. Contacted Onstar in which they stated that all appeared to be working on their end and that I needed to take to my dealer in which I have a diagnostic appointment set for 04/09/2025. Based off the forum on this issue I am a bit apprehensive as my vehicle does not even have 300 miles on the odometer and we are having this issue not to mention I see others who have had this problem had to pay the remedy instead of GM or Onstar doing right by the consumer. Will be interesting to see what the issue is... I will be sure to update.
Terrell0151
New Member
4 hours ago Place Technical and Service Support
0likes
0Comments
GMC Google Sign In
GMC with Google Sign-In. Google Workspace is stating it is a GMC interface issue. Can you please guide me to a solution? Thank you
ryan9773
New Member
6 hours ago Place Technical and Service Support
0likes
0Comments
Haring a lot of clicking sound from dashboard
This is the second time. This happened once couple of weeks ago and they fixed it. And now it started again, a lot of clicking/clanging sound from the dashboard and its loud and everyone in the car can hear it. I have videos and also found it happens when I touch certain areas of the dash/speaker frame. Including this 2 issues , I had another wheel bearing issue that took 3 weeks for get replacement and fixes. OVerall my card in service center for more than a month for various issues. I can send all the videos etc .. that shows the problems and the records of all the past services.
wilsonkj
New Member
18 hours ago Place Technical and Service Support
0likes
0Comments
Bring back the weather app!
I discovered yesterday that the Weather Channel app has been discontinued. I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back!
SpartyOn
New Contributor
2 days ago Place Technical and Service Support
50likes
67Comments
Streaming for RSE
Hello, just bought a new Yukon 2025, I have the streaming package but I can’t use the rear entertainment due to it saying that I need to purchase in vehicle streaming (which I have). I have been in the phone with OnStar multiple times, have had two “escalations” and reset everything under the sun 1,000 times. Need help.
Linkbran
New Contributor
2 days ago Place Technical and Service Support
1like
10Comments
OnStar Module Failure - software recall?
My 2022 Chevy Suburban Z71 OnStar Telematics Module likely failed. I took it into a local dealership in January due to the software recall. I explained to the service department that I had not been able to use the App to access vehicle info, start it remotely, access wifi, etc... since Nov 29, 2024. The service tech told me that the new software update should fix the problem. I had read about the telematics problem and called the service department prior to bringing my car in and the mechanic explained he would take a look at it. When the car was ready, I tried to access use the app and it still did not connect. The tech told me that I likely had to give the software some time to work itself out:). I'm in software and knew this was a load of BS. I asked him to bring the car back into the mechanic and he said I had to make another appointment and come back. So, my question is, what about the lack of access and I am still paying for wifi and OnStar. Can any credit be given retroactively and cancel or put this on hold until the issue is resolved? I am paying for something that is not functional....
Nellie_MN
New Contributor
2 days ago Place Technical and Service Support
1like
6Comments
Vehicle status in myBuick app not updated for 4 weeks
My vehicle status in the Buick app hasn’t updated for 4 weeks. I deleted the app and reinstalled it. I made sure my phone iOS is up to date. Restarted the phone. Nothing has helped. Remote commands from app still work.
Solved
TammyR
New Contributor
2 days ago Place Technical and Service Support
1like
7Comments
WiFi Hotspot - No Internet
I have a 2025 Tahoe with a OnStar One Super Cruise Plan with Connected Plus Unlimited Data Plan. My head unit and Rear Seat Entertainment all have data. However, when you connect a phone or tablet to the in-vehicle hot spot I get no data. The connected devices complain there is no Internet on the hot spot. Any ideas? I have seen similar complaints on Reddit for these 2025 GM vehicles.
JWPappas
New Contributor
2 days ago Place Technical and Service Support
0likes
0Comments
Infotainment Screen is asking for a pin
Infotainment System is asking for a pin
romiller
New Contributor
2 days ago Place Technical and Service Support
0likes
0Comments
Onstar Module failed 200miles into ownership
We just bought a brand new, 2025 GMC Yukon Denali Ultimate and this morning, a few hundred miles into ownership, the module failed. What a terrible experience. Six figure vehicle and we cannot use several features two days into ownership. Absolutely unacceptable. No supercruise, gps, internet, remote capabilities, nothing. We immediately called our gmc dealer and they placed the order for the telematics module but just like several other owners have experienced, its back ordered. Extremely frustrating experience
DB1989
New Contributor
2 days ago Place Technical and Service Support
0likes
12Comments

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This happened once couple of weeks ago and they fixed it. And now it started again, a lot of clicking/clanging sound from the dashboard and its loud and everyone in the car can hear it. I have videos and also found it happens when I touch certain areas of the dash/speaker frame. Including this 2 issues , I had another wheel bearing issue that took 3 weeks for get replacement and fixes. OVerall my card in service center for more than a month for various issues. I can send all the videos etc .. that shows the problems and the records of all the past services. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"590","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7764":{"__typename":"Conversation","id":"conversation:7764","topic":{"__typename":"ForumTopicMessage","uid":7764},"lastPostingActivityTime":"2025-04-06T14:35:44.179-07:00","solved":false},"User:user:34440":{"__typename":"User","uid":34440,"login":"SpartyOn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:34440"},"ForumTopicMessage:message:7764":{"__typename":"ForumTopicMessage","subject":"Bring back the weather app!","conversation":{"__ref":"Conversation:conversation:7764"},"id":"message:7764","revisionNum":1,"uid":7764,"depth":0,"board":{"__ref":"Forum:board:OnStar_Support"},"author":{"__ref":"User:user:34440"},"metrics":{"__typename":"MessageMetrics","views":3026},"postTime":"2025-03-14T07:55:35.580-07:00","lastPublishTime":"2025-03-14T07:55:35.580-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I discovered yesterday that the Weather Channel app has been discontinued. I'm not happy about this! I use this app constantly. It's really the only add on app that I use in the car. I love it when I'm driving long distances alone and I need to check the weather. It's so much safer to look at the radar quickly on the screen vs trying to pull it up on my phone while I'm driving. I live in the Midwest and the weather can change quickly, especially in the spring and summer. OnStar is about being safe in your vehicle. I can't think of any apps that they offer that are more important to safety than the weather app. Please bring it back! I will definitely pay a little extra to have the app. It's important to me and my safety! I called OnStar yesterday to let them know my concerns about this decision. I hope they decide to bring it back! 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I have been in the phone with OnStar multiple times, have had two “escalations” and reset everything under the sun 1,000 times. Need help. 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I am paying for something that is not functional.... 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