Forum Discussion
mychevrolet app not updating/remote start not working
This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message "Unable to remote start. Device disconnected. Turn on vehicle to reconnect". Had been working fine until recently. I can remote start with the key fob.
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Thank you kindly for providing us with the specific error code you are seeing within the mobile app. We do regret to hear of any difficulty with your connection. To further clarify, have you attempted to uninstall and reinstall the myChevrolet mobile app as an initial troubleshooting step? If so, kindly let us know. We would like to assist to the best of our abilities regarding any potential troubleshooting moving forward.
Multiple times. It appears the onstar isn't working. No signal light and nothing happens when I push any buttons, which leads me to believe its the issue with the onstar module that I've also been reading about. I have an appointment with the local dealer but I suspect that will be the cause. From everything I've read this is a known issue that GM should be taking more seriously, given that onstar is advertised as a safety feature and is now seeing failures at a regular pace. I have real concerns about having to pay close to $1k for a safety feature failure that likely is not under warranty any longer, not to mention that I'm losing months on my subscription that I've paid for.
OnStar takes safety and security very seriously. We highly recommend working closely alongside your certified Chevrolet dealership if you are having trouble with your OnStar hardware connection. They are in the best position to assist with a diagnostic, as they have direct access to your vehicle. If you have any additional questions related to your hardware after speaking with your service team, please send us a private message. We would like to help in any way that we can. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.