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MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times). I also have another vehicle in the app and it is updating just fine. The link seems to be the truck but not sure.11KViews3likes33Comments2024 Cadillac Lyriq No Longer Works w/ MyCadillac App or OnStar
I have a 2024 Cadillac Lyriq that has stopped communicating with the MyCadillac app. The remote start features no longer work. OnStar is not working correctly either. I have tried a soft reboot of the infotainment. I have tried a hard reboot by disconnecting the 12v battery. I have tried uninstalling and reinstalling the MyCadillac App. I contacted OnStar and they said they would escalate to level 2 support - but no one has gotten back to me. You can see in the app that it hasn’t successfully communicated with the car in 6 days. What are other things I can do? I feel helpless and without any support. It’s deeply disappointing having a 2 year lease on an expensive vehicle that is less than 3 months old and doesn’t work as advertised.156Views0likes6CommentsMyGMC Trailer Light Test
My GMC trailer light test functionality appears to have been removed or lost in the most recent update of the app - March 2025. I use this feature frequently. I called OnStar support today 3/9/2025 and they seemed confused regarding this trailer light testing feature. How do I get this trailer light test functionality restored in the app?1KViews7likes39CommentsEV features removed from app
I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.694Views3likes36CommentsClimate control from app
I have a 2025 GMC 1500 Sierra Denial Ultimate and I not sure why I can not control climate controls from my app, I have installed the app updated the app signed back in and still no climate controls on the phone , I have read on here that it was taking off when Google was put in the software but I also read on here that GM fixed that and now it works but I cannot see it on my app so not sure what Im not doing right or what's happening and suggestions? Thanks Jeff311Views1like7CommentsmyGMC App - 😡
Same problem / issues that alot of other people have reported for several years - the only thing active within the myGMC app is - OnStar pop-up trying to make sure I’m aware of options to subscribe to their service. CLUE ONStar - why would anyone pay for additional services, when the services that have already been purchased DO NOT WORK ? $80k 2025 2500 HD - owned less than 2 months - can’t remote lock/ unlock, or start, or even get updated status on mileage, air pressure, ….truck has less than 500 miles….but more than the app shows296Views1like12CommentsMyChevy / MyGMC does not update Fuel, Trip, or Diagnostics
I have a 2019 Chevy Colorado with an active OnStar Remote Connection plan. Initially, everything worked perfectly, but two weeks ago, all diagnostics, fuel level, and trip data stopped updating. However, the map and remote functions continue to work without issue. Here are the troubleshooting steps I have taken so far: Updated my iPhone to the latest iOS version to ensure compatibility with the MyChevy app. Deleted and reinstalled the MyChevy app, but the issue persisted. Uninstalled the MyChevy app and installed the myGMC app (since I also have a GMC Acadia with the same OnStar plan) to test if the issue was app-specific, but the problem remained. Regularly drive the Colorado daily, so the vehicle should transmit data as expected. Confirmed the OnStar light is green on my mirror. Despite these efforts, the diagnostics, fuel, and trip data remain outdated. What other troubleshooting steps should I take?590Views2likes7Commentsmychevrolet app not updating/remote start not working
This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message "Unable to remote start. Device disconnected. Turn on vehicle to reconnect". Had been working fine until recently. I can remote start with the key fob.77Views0likes3Comments- 37Views0likes1Comment
Helpful Links
- Vehicle Mobile App | OnStar FAQ
Read here to learn how to set up your My Vehicle Mobile App. Follow these important steps so you can properly activate your ...
- OnStar Vehicle Mobile App | OnStar Services
Download OnStar's vehicle mobile app and control remote commands & more right from your smartphone. Available for Chevrolet, ...
- How to Use myChevrolet Mobile App | Vehicle Support
The myChevrolet mobile app enables you to use your smartphone to interact with your vehicle from wherever you are. You can remote start, unlock and lock your vehicle, view your fuel life and tire pressure, and more on properly equipped vehicles.
- How to Use myCadillac Mobile App | Vehicle Support
The myCadillac mobile app enables you to use your smartphone to interact with your vehicle from wherever you are. You can remote start, unlock and lock your vehicle, view your fuel life and tire pressure, and more on properly equipped vehicles.
- How to Use myGMC Mobile App | Vehicle Support
The myGMC mobile app enables you to use your smartphone to interact with your vehicle from wherever you are. You can remote start, unlock and lock your vehicle, view your fuel life, EV range and tire pressure, and more on properly equipped vehicles.
- How to Use myBuick Mobile App | Vehicle Support
The myBuick mobile app enables you to use your smartphone to interact with your vehicle from wherever you are. You can remote start, unlock and lock your vehicle, view your fuel life and tire pressure, and more on properly equipped vehicles.
- How to send remote commands to your vehicle
The myBuick mobile app lets you send remote commands to your vehicle, if your vehicle is properly equipped and your active service plan supports this service. The essential controls are found on the My Vehicle tab of your vehicle’s mobile app,
- MyCadillac Mobile App: How to Set it Up | Video
The redesigned myCadillac app makes owning your vehicle even more convenient, with remote commands and vehicle status all located on the home screen.
- Troubleshooting the myGMC Mobile App
If you’re having trouble with the myGMC mobile app, here are some things you can try to fix the issue.
- EV Features in the myGMC Mobile App
The myGMC mobile app can help simplify your electric vehicle experience with charging tools, route planning and more. It also gives you access to vehicle information, like your charge level, from anywhere using your compatible phone.