Forum Discussion
No connection to the my Chevy app
I just had the ONSTAR module replaced because the navigation and other features were not working. Everything works fine now except that the myChevrolet app will not connect with the vehicle for remote start and other features. The navigation and the other features that were not working prior to the module replacement are working now. I have reinstalled the app and logged in but still doesn’t work. How do I get this fixed?
3 Replies
At this time, we recommend pushing the blue OnStar button in your vehicle for assistance with connecting your app to your vehicle. An advisor will best be able to assist you with this process now that you have a new module.
The same thing is happening with me.
The mobile app has not been updating my vehicle status since the module was replaced to correct the “Service Driver Assist System” error.
I have power cycled the truck, uninstalled and reinstalled the app, cleared the app cache and data, and logged out and back in. I have also contacted OnStar three times. Each time, they send a signal to the vehicle and the app updates successfully once, but it stops updating again afterward.
Since the vehicle responds when OnStar sends the signal, but the connection does not continue working afterward, I’m not sure what else can be done to resolve the issue.
We appreciate you letting us know that you are also experiencing this concern and have not yet received a resolution. For our team to be able to look into this further, please send a private message to OnStar_Support. We kindly ask that you include your VIN, current mileage and contact information (full name, email and phone) along with your OnStar account number. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.