OnStar Guardian App
Get your Guardian questions answered and help fellow Guardian users
Vehicle Mobile App
Find FAQ and support for the myChevrolet, myBuick, myGMC and myCadillac mobile appsMobile App Support Topics from OnStar Subscribers
Can't add family member to OnStar Guardian who was previously removed from My Family
My husband was in my OnStar Family previously. I recently tried to add him back to the family, but when I send the invitation he receives the text and when he clicks on it, but it just opens the app and does not show him where to enter the code I sent him. He verified that he's logged in, and that his login is the same username that was used previously when he was in the family. How do I add a user that was previously in the family but was removed?Lyriq26 Digital Key Frustration
I just bought a 2026 Lyriq MY26 (in may) that support the UWB key card and all needed to use the Digital Key... I only bought this vehicle because it supposed to have that function. I coming from a Tesla and that Digital Key was the decision point to go with Cadillac. Now i am so sad and dissapointed about... I really want this working guys. Is there a way to get added to the Apple Car Key/ Digital Key program? For sure i will be satisfied even if its still in the Beta Test, i don't care. I just want the functionality so get me inside this testing program to help and and provide feedback please. I cannot wait that anymore. I will tell everybody in the world to not buy this vehicle if this function take so long haha. Help pleaseWe're completing your digital order
I recently purchased a Supercruise plan, and the app froze up during the purchase. I got a receipt email, and tech support was able to get my plan working in the vehicle. Since this purchase the app has a banner at the top that says "We're completing your digital order. Once it's processed, you'll be able to place a new one. Please refresh". The icons to add anything to your cart, such as an Onstar plan are also gone, so I can not make any purchases. This has been like this since June 5th. I've logged out and back in, deleted and redownloaded the app, and tried logging in from a PC, and have the same result. Has anybody experienced this and fixed it? I've had enough of sitting on the phone with them just to get my plan working in the first place. ThanksMychevrolet app not working.
I have encountered this issue with others in the organization as well. After attempting various troubleshooting steps, none have proven effective. At this point, I am seeking assistance and would greatly appreciate any guidance or support from those who may have experience or insights on how to resolve it.My Chevy App won't update charge history
I can't get the Chevy app to update charge history. It shows me a log entry from last Friday and won't show me any of my weekend charging. Is there a third party app we can use that actually works and tracks charging? My car is brand new and only a week old but I can't track my charge history.Is anyone else dealing with freezing and login problems while trying to play
Hey everyone, I wanted to ask if anyone here has been having random freezing issues lately while trying to play game on Android. Everything was working fine for me before, but after the recent update I started getting weird lag spikes, delayed loading screens, and occasional crashes whenever I switch between games. What’s confusing is that my internet connection is completely stable and other apps run normally, so I’m not sure if this is related to the app itself, Android permissions, or maybe something server-side. I also noticed the battery drain feels a lot higher than before and sometimes the phone gets unusually warm after only a short session. I already tried reinstalling it, clearing storage, and restarting my device, but the same problems keep happening randomly. I’m mainly wondering if this is affecting other users too or if there’s a compatibility issue with newer Android versions. Would appreciate any advice because I’ve been trying to figure this out for the last few days.Why am I seeing unknown recurring charges on my FAB card and how can I stop them immediately?
I have been noticing something odd with my FAB card over the past couple of weeks and it is starting to worry me. Small amounts are being deducted regularly and I do not recognize the name of the merchant at all. It looks like some kind of subscription or recurring payment, but I never signed up for anything recently. I first thought it might be linked to an app or service I forgot about, but after checking my emails and past purchases, nothing matches those charges. The problem is that the deductions keep happening, and I feel like if I do not act quickly, more money will go out without me knowing why. At the same time, I am trying to keep track of my salary account balance because my monthly credit should have already come in. With these unknown deductions, I am not confident about the actual amount left in my account. If anyone here knows a clear way to check the exact salary balance in FAB when there are ongoing charges like this, it would really help me understand where I stand. I have already checked my card settings but could not find anything obvious to stop these payments. If someone has dealt with unknown recurring transactions on a FAB card before, I would really appreciate guidance on how to block them and whether the bank can reverse these charges.