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Vehicle Mobile App
Find FAQ and support for the myChevrolet, myBuick, myGMC and myCadillac mobile appsMobile App Support Topics from OnStar Subscribers
My Chevy App won't update charge history
I can't get the Chevy app to update charge history. It shows me a log entry from last Friday and won't show me any of my weekend charging. Is there a third party app we can use that actually works and tracks charging? My car is brand new and only a week old but I can't track my charge history.Is anyone else dealing with freezing and login problems while trying to play
Hey everyone, I wanted to ask if anyone here has been having random freezing issues lately while trying to play game on Android. Everything was working fine for me before, but after the recent update I started getting weird lag spikes, delayed loading screens, and occasional crashes whenever I switch between games. What’s confusing is that my internet connection is completely stable and other apps run normally, so I’m not sure if this is related to the app itself, Android permissions, or maybe something server-side. I also noticed the battery drain feels a lot higher than before and sometimes the phone gets unusually warm after only a short session. I already tried reinstalling it, clearing storage, and restarting my device, but the same problems keep happening randomly. I’m mainly wondering if this is affecting other users too or if there’s a compatibility issue with newer Android versions. Would appreciate any advice because I’ve been trying to figure this out for the last few days.Why am I seeing unknown recurring charges on my FAB card and how can I stop them immediately?
I have been noticing something odd with my FAB card over the past couple of weeks and it is starting to worry me. Small amounts are being deducted regularly and I do not recognize the name of the merchant at all. It looks like some kind of subscription or recurring payment, but I never signed up for anything recently. I first thought it might be linked to an app or service I forgot about, but after checking my emails and past purchases, nothing matches those charges. The problem is that the deductions keep happening, and I feel like if I do not act quickly, more money will go out without me knowing why. At the same time, I am trying to keep track of my salary account balance because my monthly credit should have already come in. With these unknown deductions, I am not confident about the actual amount left in my account. If anyone here knows a clear way to check the exact salary balance in FAB when there are ongoing charges like this, it would really help me understand where I stand. I have already checked my card settings but could not find anything obvious to stop these payments. If someone has dealt with unknown recurring transactions on a FAB card before, I would really appreciate guidance on how to block them and whether the bank can reverse these charges.2026 Vistiq not sending charge status to app
5 days ago my 2026 vistiq just stopped syncing with the app. Appears features work but no charge status of any type. It’s just unable to refresh. Rebooted card. Uninstalled and reinstalled app. Logged out and back in. Nothing fixes it. Anyone seeing this? Our vistiq has been nothing but problems. HUD died and dealer says it’s unfixable. No remedy. No offer of remuneration. the cars internet stops owning randomly so none of the services work. Fixes itself randomally as well. 3rd row headrests don’t fold at a time that works with the seat all the way back. It’s just super super buggy. dealership is not able to fix anything and just says “GM is working on it”. Basically a lemon. 2 year lease I wanted to love so much. And I do. But the issues are having me counting the days. anyone else experiencing this?Previously supported Remote Start removed from MyChevy App
I have a 2016 Express Van equipped with remote start that I’ve owned since new. Whether it was the older OnStar app or the MyChevrolet app, remote start through the app (since it was an app feature) has worked for years. Recently the in-app Start button disappeared. When I called OnStar they said that my VIN doesn’t have remote start, despite it being equipped from the factory that way. My belief is that someone at either Chevy or OnStar made a change to the VIN reference feature tables. Since OnStar uses VIN tables to determine which features are enabled in the app, this effectively Nerfs a feature that was factory equipped. I have an appropriate plan, I have uninstalled/reinstalled the app, and did an OnStar vehicle update… so the problem isn’t the van or my plan. The problem is the feature list OnStar and the MyChevrolet app is referencing on their end.Chevy app commands not working
My Chevy app commands do not work. I have a 2026 Chevy Traverse LT. I have live chatted customer service and have done all the necessary reinstallation’s and deletions. I have done any sort of trouble shooting they have told me to do and nothing. I have even called and still nothing. Every time I try to send a command it takes a while to send then ultimately fails and says “Failed to reach traverse”. It has been happening ever since the purchase of the vehicle.
