Forum Discussion
Chevy app won't unlock
Recently the Chevy app for my truck is showing the lock button as red.
I can do everything but unlock the truck.
Which is extremely frustrating as that's the primary reason I use it other than command starting it.
Anyone know what's going on.
We understand how frustrating it can be when the app is not operating as it should. As an initial troubleshooting step, please uninstall/reinstall your app. If you continue to have concerns with the unlock/lock feature, please private message OnStar_Support with your full name, VIN, and current mileage by selecting the envelope icon at the top right of your screen to get started. We're here to help, however we can. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
3 Replies
We understand how frustrating it can be when the app is not operating as it should. As an initial troubleshooting step, please uninstall/reinstall your app. If you continue to have concerns with the unlock/lock feature, please private message OnStar_Support with your full name, VIN, and current mileage by selecting the envelope icon at the top right of your screen to get started. We're here to help, however we can. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Uninstall reinstall fixed it.
Excellent. If you have any concerns in the future, please don't hesitate to send a private message to OnStar_Support.