Forum Discussion
MyChevrolet App shows Generic Image of Vehicle
Hello,
I have a 2024 Chevy Colorado. For awhile the MyChevrolet app showed the image of how my Truck looked. However, now it just shows a generic image. I know it's picky, it's just odd, the OnStar diagnostic emails show the proper image. Other GM websites/apps show the correct CGI image, just not the MyChevrolet app
For clarity the image it shows currently doesn't have all the factory options. However it used to show my specific trim, wheels, fender flares, etc. All would have been because of certain option codes associated with the vehicle.
I have already updated the app, tried clearing the cache, tried uninstalling and reinstalling the app, logging out and back in. I even tried using the MyGMC and MyCadillac apps, both showed the same issue. Nothing seems to bring back the correct vehicle image
Just curious if there is a fix or if something needs to be refreshed in the backend systems.
3 Replies
We appreciate you bringing this concern with the mobile app to our attention, and our team would like the opportunity to look into what may be causing the mismatch of your vehicle image. Please send us a private message to OnStar_Support with more details of your account. Just select the envelope icon at the top right of your screen to get started.
I have the same issue as the customer above (CM_Colorado) has. My 2025 Yukon Denali as a “generic picture” on MyGM app versus the actual picture of my vehicle (which that picture is correct on my Monthly Diagnostic Report. Were you able to resolve his issue (and if so could you resolve mine?
We understand the concern with your Yukon showing a generic picture in the myGMC app. To help us look into your specific account, please send us a private message by clicking the envelope icon at the top right of your screen. Once we have your details, we can review the situation and assist further.