Forum Discussion
App is not updating
My app hasn’t updated for 2 days now. It hasn’t changed the fuel level, miles, and tire pressure levels. Only thing working is my remote start and locking and unlocking of doors. I have already restarted my phone, uninstalled the app and reinstalled it, logged out and logged in, checked to see if my phone needed an update, and checked to make sure my onstar account was still active. What is going wrong with the app connecting to my vehicle????
7 Replies
We realize it can be frustrating when your app is not functioning as you hope, @MissKitty. We also recommend performing a global refresh by pulling down from the top of the screen when in the Vehicle Status feature. If this doesn’t help to update your vehicle details, our team would like to learn more about what you are experiencing and explore opportunities for assistance. Send us a private message to OnStar_Support with additional details to do so. Just select the envelope icon at the top right of your screen to get started.
Have the same issue. App no longer updates fuel
level, mileage, tire pressure, etc. have called several times and get the same story as everyone else that they are gonna escalate and no call back yet.
We do understand how frustrating it must be not getting that call back, @Bsimm77. Our team would be glad to look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. We ask that you include your full name along with your either your VIN or OnStar account number. We'll be on the lookout for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I am having same issue. I was going to buy a Chevy Tahoe alongside my Silverado 2500HD, but after this app fiasco, I am having second thoughts about GM.
App concerns are never desirable, @JBarron68. We want to help wherever possible in finding a resolution for your concerns, so you can continue your journeys behind the wheel. We see and have responded to your existing email and private message outreaches. Please follow up with us there whenever you're able.
I'm having the same issue since I bought my 2025 Yukon over a month ago. The app has never updated. Remote start and unlock work but nothing else. Called OnStar numerous times, no resolution. Tried all the trouble shooting with no luck. OnStar said they would escalate the issue and they would call me back and they never did which was 2 weeks ago.
Thank you for bringing your concerns to light, @jahansen901. We can understand your discontent, and we want you to know that your desire for a resolution is something we share. Our goal is to see you satisfied with your Yukon and with your app. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. We are happy to investigate the status of your situation and offer added support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.