Forum Discussion
App is not updating
I'm having the same issue since I bought my 2025 Yukon over a month ago. The app has never updated. Remote start and unlock work but nothing else. Called OnStar numerous times, no resolution. Tried all the trouble shooting with no luck. OnStar said they would escalate the issue and they would call me back and they never did which was 2 weeks ago.
Thank you for bringing your concerns to light, @jahansen901. We can understand your discontent, and we want you to know that your desire for a resolution is something we share. Our goal is to see you satisfied with your Yukon and with your app. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by the appropriate parties. We are happy to investigate the status of your situation and offer added support wherever we may be able to. To do so, send us a private message to OnStar_Support with more details, including your full name, mileage, email, phone and your VIN or OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.