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alawrence33's avatar
alawrence33
New Contributor
3 months ago

mychevrolet app not updating/remote start not working

This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message "Unable to remote start. Device disconnected. Turn on v...
alawrence33's avatar
alawrence33
New Contributor
3 months ago

Multiple times. It appears the onstar isn't working. No signal light and nothing happens when I push any buttons, which leads me to believe its the issue with the onstar module that I've also been reading about. I have an appointment with the local dealer but I suspect that will be the cause. From everything I've read this is a known issue that GM should be taking more seriously, given that onstar is advertised as a safety feature and is now seeing failures at a regular pace. I have real concerns about having to pay close to $1k for a safety feature failure that likely is not under warranty any longer, not to mention that I'm losing months on my subscription that I've paid for. 

Advisor_Helen's avatar
Advisor_Helen
Moderator
3 months ago

OnStar takes safety and security very seriously. We highly recommend working closely alongside your certified Chevrolet dealership if you are having trouble with your OnStar hardware connection. They are in the best position to assist with a diagnostic, as they have direct access to your vehicle. If you have any additional questions related to your hardware after speaking with your service team, please send us a private message. We would like to help in any way that we can. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message \"Unable to remote start. Device disconnected. Turn on v...","body@stringLength":"308","rawBody":"

This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message \"Unable to remote start. Device disconnected. Turn on vehicle to reconnect\". Had been working fine until recently. I can remote start with the key fob. 

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OnStar takes safety and security very seriously. We highly recommend working closely alongside your certified Chevrolet dealership if you are having trouble with your OnStar hardware connection. They are in the best position to assist with a diagnostic, as they have direct access to your vehicle. If you have any additional questions related to your hardware after speaking with your service team, please send us a private message. We would like to help in any way that we can. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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OnStar takes safety and security very seriously. We highly recommend working closely alongside your certified Chevrolet dealership if you are having trouble with your OnStar hardware connection. They are in the best position to assist with a diagnostic, as they have direct access to your vehicle. If you have any additional questions related to your hardware after speaking with your service team, please send us a private message. We would like to help in any way that we can. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

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Multiple times. It appears the onstar isn't working. No signal light and nothing happens when I push any buttons, which leads me to believe its the issue with the onstar module that I've also been reading about. I have an appointment with the local dealer but I suspect that will be the cause. From everything I've read this is a known issue that GM should be taking more seriously, given that onstar is advertised as a safety feature and is now seeing failures at a regular pace. I have real concerns about having to pay close to $1k for a safety feature failure that likely is not under warranty any longer, not to mention that I'm losing months on my subscription that I've paid for. 

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Multiple times. It appears the onstar isn't working. No signal light and nothing happens when I push any buttons, which leads me to believe its the issue with the onstar module that I've also been reading about. I have an appointment with the local dealer but I suspect that will be the cause. From everything I've read this is a known issue that GM should be taking more seriously, given that onstar is advertised as a safety feature and is now seeing failures at a regular pace. I have real concerns about having to pay close to $1k for a safety feature failure that likely is not under warranty any longer, not to mention that I'm losing months on my subscription that I've paid for. 

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