Forum Discussion
Chevy app commands not working
My Chevy app commands do not work. I have a 2026 Chevy Traverse LT. I have live chatted customer service and have done all the necessary reinstallation’s and deletions. I have done any sort of trouble shooting they have told me to do and nothing. I have even called and still nothing. Every time I try to send a command it takes a while to send then ultimately fails and says “Failed to reach traverse”. It has been happening ever since the purchase of the vehicle.
3 Replies
Same problem here. Mine is a 2025 LT.
Our team understands how frustrating it can be when important vehicle features Remote Commands are not operating as they should be. We would be glad to connect and learn more about your persisting concerns. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
We know how disappointing it can be to encounter difficulties with the Remote Keyfob feature in your myChevrolet app, Stacy. Our team recognizes how important these benefits are to your entire vehicle experience, and we want better for our dedicated Members. To assist further with this concern, please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.