Forum Discussion
My app is not updating the fuel % and mileage left.
The vehicle fuel and mileage is not updating on my app. I have tried every troubleshooting method posted on the internet and spoken to a few folks at gmc customer service, no luck.
it's been like this since the start. Not sure what the fix is
12 Replies
I have had the same issue since activation too. Have done all things listed but no change.
We understand how frustrating it can be when your app isn't updating correctly, TLS. Our team would be glad to connect and take another look. Please send us a private message to OnStar_Support so we can learn how to best assist. Just select the envelope icon at the top right of your screen to get started.
I have been on the phone with so many, and have several case numbers. I have tried the following and it still has not updated anything for 2 days, and the fuel level has never worked.
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the appWe appreciate this additional information, and would be glad to in investigate the status of your current case with our Technical Team to see how we can assist. Just send us a private message with your VIN or OnStar Account number and full name to get started. We’ll keep an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Thank you for reporting this concern. We would like the opportunity to restore the Vehicle Status feature in your app, so you can have ease-of-mind when it comes to your vehicle's health. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Where do I find my onstar account number?
You can push your blue OnStar button, call 1.888.4ONSTAR (1.888.466.7827), or refer to your Member card or OnStar monthly diagnostics report for your OnStar account number, @TLS. We remain a private message away for sharing of more details so any further assistance can be explored. Simply click the envelope icon at the top right of your screen to get connected.
This is exactly what my car started doing about 20 days ago I did call OnStar and a send a restart, it refreshed my tire pressure and my mileage but the percentage full and the mileage left no go. 2024 Buick encore GX sport package.
We appreciate your connection and regret to hear that your mileage and percentage full have not been updated, @Ak1229. Your comments are important to us, and we aim for you to have the best possible experience with your Encore GX. As an initial troubleshooting step, we recommend uninstalling and reinstalling your mobile app, even if you have done so already. This helps to ensure you have the most updated version for top performance. From there, perform a global refresh by pulling down from the top of the screen when in the Vehicle Status feature. If you are in contact with OnStar parties already, please continue working closely with the agent in any existing case you have. They will remain in prime position to provide you with available information and help surrounding your remaining concerns. We are happy to investigate the status of your situation and offer any added support we may be able to. To reach us, send us a private message to OnStar_Support with more details, including your full name, email, phone, your VIN and OnStar account number. Just select the envelope at the top right of your screen to start. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
I got my 2027 Bolt a week ago. The app has never connected to the vehicle. I spent more than an hour with 4 reps last week and tried all the standard scripted solutions over and over. I've gone through the same activities on my own repeatedly. I discovered a clue in that under vehicle to phone sharing, no phone is listed. I emailed the tech with a photo, only to get a bounce back saying that the case has been closed. WHY would they close the case when it wasn't resolved. This is pretty frustrating.
I called again yesterday and spoke to a young lady who was very nice and apologized. We went through the same troubleshooting that I had already done REPEATEDLY. She told me we would leave it there and I was to check it in an hour because she was pretty sure what she had done on her end would fix it. It did not. I guess I will keep calling, because I'm sure they closed my case again. I am very disappointed and frustrated with OnStar.
First, we would like to congratulate you on your new Bolt EV! Please know, your frustrations with your experience do not go unheard. We know how excited you must be and we share the same desire for you to use your Bolt EV's features to their full potential. When you have a moment, could you please send us a private message with your OnStar account number and/or VIN? This will allow us to take a further look into things from our and explore the best path of assistance. We will keep an eye out for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.