Forum Discussion
My app is not updating the fuel % and mileage left.
I got my 2027 Bolt a week ago. The app has never connected to the vehicle. I spent more than an hour with 4 reps last week and tried all the standard scripted solutions over and over. I've gone through the same activities on my own repeatedly. I discovered a clue in that under vehicle to phone sharing, no phone is listed. I emailed the tech with a photo, only to get a bounce back saying that the case has been closed. WHY would they close the case when it wasn't resolved. This is pretty frustrating.
I called again yesterday and spoke to a young lady who was very nice and apologized. We went through the same troubleshooting that I had already done REPEATEDLY. She told me we would leave it there and I was to check it in an hour because she was pretty sure what she had done on her end would fix it. It did not. I guess I will keep calling, because I'm sure they closed my case again. I am very disappointed and frustrated with OnStar.
First, we would like to congratulate you on your new Bolt EV! Please know, your frustrations with your experience do not go unheard. We know how excited you must be and we share the same desire for you to use your Bolt EV's features to their full potential. When you have a moment, could you please send us a private message with your OnStar account number and/or VIN? This will allow us to take a further look into things from our and explore the best path of assistance. We will keep an eye out for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.