Forum Discussion

Starlord225's avatar
Starlord225
New Contributor
20 days ago

My app is not updating the fuel % and mileage left.

The vehicle fuel and mileage is not updating on my app. I have tried every troubleshooting method posted on the internet and spoken to a few folks at gmc customer service, no luck.  it's been li...
mygmc
TLS's avatar
TLS
New Contributor
17 days ago

I have been on the phone with so many,  and have several case numbers.  I have tried the following and it still has not updated anything for 2 days, and the fuel level has never worked.

1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app

Advisor_Sara's avatar
Advisor_Sara
Moderator
17 days ago

We appreciate this additional information, and would be glad to in investigate the status of your current case with our Technical Team to see how we can assist. Just send us a private message with your VIN or OnStar Account number and full name to get started. We’ll keep an eye out for your message. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.