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alawrence33's avatar
alawrence33
New Contributor
3 months ago

mychevrolet app not updating/remote start not working

This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message "Unable to remote start. Device disconnected. Turn on v...
Advisor_Helen's avatar
Advisor_Helen
Moderator
3 months ago

Thank you kindly for providing us with the specific error code you are seeing within the mobile app. We do regret to hear of any difficulty with your connection. To further clarify, have you attempted to uninstall and reinstall the myChevrolet mobile app as an initial troubleshooting step? If so, kindly let us know. We would like to assist to the best of our abilities regarding any potential troubleshooting moving forward. 

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app not updating/remote start not working","id":"message:8705","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8705","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:42684"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8705"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8705"},"body@stripHtml({\"truncateLength\":200})":" This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message \"Unable to remote start. Device disconnected. Turn on v...","body@stringLength":"308","rawBody":"

This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message \"Unable to remote start. Device disconnected. Turn on vehicle to reconnect\". Had been working fine until recently. I can remote start with the key fob. 

","kudosSumWeight":0,"postTime":"2025-05-22T17:33:47.154-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:8705_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":112},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

This app is terrible. Just started not updating vehicle information and cannot remote start my 2023 Tahoe any more. I receive the error message \"Unable to remote start. Device disconnected. Turn on vehicle to reconnect\". Had been working fine until recently. I can remote start with the key fob. 

"},"Conversation:conversation:8705":{"__typename":"Conversation","id":"conversation:8705","solved":false,"topic":{"__ref":"ForumTopicMessage:message:8705"},"lastPostingActivityTime":"2025-05-29T10:07:14.373-07:00","lastPostTime":"2025-05-29T10:07:14.373-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:8705":{"__typename":"ModerationData","id":"moderation_data:8705","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:8705_1":{"__typename":"Revision","id":"revision:8705_1","lastEditTime":"2025-05-22T17:33:47.154-07:00"},"ForumReplyMessage:message:8730":{"__typename":"ForumReplyMessage","id":"message:8730","conversation":{"__ref":"Conversation:conversation:8705"},"author":{"__ref":"User:user:4334"},"entityType":"FORUM_REPLY","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8705/message:8730","revisionNum":1,"uid":8730,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"subject":"Re: mychevrolet app not updating/remote start not working","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8730"},"parent":{"__ref":"ForumTopicMessage:message:8705"},"body":"

Thank you kindly for providing us with the specific error code you are seeing within the mobile app. We do regret to hear of any difficulty with your connection. To further clarify, have you attempted to uninstall and reinstall the myChevrolet mobile app as an initial troubleshooting step? If so, kindly let us know. We would like to assist to the best of our abilities regarding any potential troubleshooting moving forward. 

","body@stringLength":"439","rawBody":"

Thank you kindly for providing us with the specific error code you are seeing within the mobile app. We do regret to hear of any difficulty with your connection. To further clarify, have you attempted to uninstall and reinstall the myChevrolet mobile app as an initial troubleshooting step? If so, kindly let us know. We would like to assist to the best of our abilities regarding any potential troubleshooting moving forward. 

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