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2025 Sierra App Update Issues

Shouldagotaford
New Contributor

I’m experiencing the same issues as many other individuals with app not updating vehicle status but working for remote start. I’ve contacted OnStar several times and they haven’t been able to get my issue resolved. I’ve uninstalled app several times, restarted phone several times to no success. My app shows my truck as having 579 miles on it and hasn’t updated since, there’s about 1100 miles on it now. I hope someone can figure this out and get it fixed sooner than later. Extremely disappointed and frustrated. 

1 REPLY 1

Advisor_Jack
Moderator
Moderator

We regret to hear that you've encountered repeated difficulties while attempting to get updates on your vehicle status in your myGMC app. This is not the kind of experience that our team hopes to provide for our users. We would be happy to assist with notifying the advisor who has been assisting you that you've reached out to us here. At your convenience, please send us an email to socialmedia@gm.com, with, "ATTN: OS Community/Shouldagotaford," in the subject line so that we can locate your message efficiently. Our team will be keeping our eyes out for your message.