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Why is it so hard to find pricing info?
I keep searching in my GMC app and cannot find info on prices and what is included in those prices. Is it me and I’m not looking in the right places? Or, is this something sketch that you can only call, get a sales pitch and a subjective price that is different by day or by customer? This makes me wonder if I made the right choice with my vehicle purchase…Onstar Premium Plan Stopped Prematurely
As part of my Cadillac XT4 purchase, I was enrolled in the Onstar Premium Plan with unlimited data with an expiry of September 6, 2027. Based on this information provided by GM, I operated the system without concern for data usage. However, in the fall of 2026 the Premium Plan service stopped. A GM customer service agent informed me "the standalone Wi-Fi service was automatically cancelled due to launching of new product catalog". The agent further informed me the only way to address the issue is by calling Onstar sales. There is no other communication method available. Unfortunately I am deaf. Can someone at GM please restore the Onstar Premium Plan with an extension of the plan beyond September 6, 2027 by 5 months to address the fact I have been without the service for approximately that duration of time. Note that the issue was brought forward during the last two servicings of the vehicle at the dealership and they could not help. In fact, during my last servicing, they called Onstar on my behalf without resolution.OnStar not working
I purchased a 2022 gmc sierra and the OnStar wasn’t working. I contact the dealership and not able to get this issue fix. google map, time, location, and onstar not working on gmc. Dealership sucks. I had talk to OnStar advisor and they stated take it to any gmc dealership they able to fix free of charge. That was a lie 3 different gmc dealership said they are charging me due to my truck not having the warranty with 60k miles. I don’t know what else to do.Misleading OnStar Renewal Offer and Frustrating Customer Experience
I’ve been an OnStar customer for three years, with my first three years included for free. My subscription is ending and when I tried to renew through the OnStar website. I saw a new plan called “OnStar One” advertised for $499 per year, along with a 20% off discount code if I renew today. Despite the offer being clearly displayed, the website would not allow me to add the plan to my cart, and the discount code would not apply to any of the plans offered. I called OnStar for help and was told the plan was “online only” and that I needed to use the chat tool. When I used the chat tool, I was told to call OnStar. I was bounced back and forth with no resolution. I have a chat transcript showing the conflicting information I received, as well as a screenshot of the plan and the 20% discount code. At this point, it appears to be false advertising, since the plan is being promoted but cannot actually be purchased. I plan to file a complaint with the Better Business Bureau, because customers should be able to trust that what is advertised is accurate and available. This experience has been extremely disappointing and has made me question whether to continue with OnStar at all.Moved to new plan without permission
Hi everyone — I’m wondering if anyone else has been switched to a different plan without their consent. I recently found out my plan was changed, and when I called to ask why and requested to be moved back, I was told my original plan “no longer exists” and that my only option is to accept the new, higher price. This doesn’t seem right. I didn’t request or approve any changes, yet I’m being asked to pay more for essentially the same plan I had just two days ago. They did offer three free months as a courtesy, but after that I’d still be required to pay the increased rate — which I don’t feel is a fair resolution. Has anyone else experienced something similar?Why is my Onstar premium plan not transfering?
I purchased a 2024 GMC 1500 Sierra Denali in September of 2025. I purchased from a dealer, it had 1000 miles and was register by the dealership in January '25. The dealer I purchase from said it had 3 years of onStar premium started in January of '25 and ran until January of '28. Onstar started charging me for the Onstar One premium plan in January of '26 $86/month. I contacted onstar, the first person told me it was used and nothing transferred... the second person said that was a mistake, the super cruise, wifi and connect transferred. with the 2024 models the Onstar 3 year premium was part of the retail list price and the dealer said that followed the VIN not the owner. So why am I not getting the Onstar premium plan that was part of the list price that included super cruise, Connect plus and protect?Software update unsuccessful
Version after the "update": W46E (full_gminfo36_ga/user/6.0.1/W46E-V164.3.1-MIHS MIHS21A-127/46/release-keys) Mar 10, 2022 Has anyone experienced a 'successful' software update followed by a reboot and a message that the update was unsuccessful? The car does not provide additional chances to update manually or automatically. What should I do now? What's new/fixed in this version? 2023 Chevy Bolt EUV
