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Misleading OnStar Renewal Offer and Frustrating Customer Experience
I’ve been an OnStar customer for three years, with my first three years included for free. My subscription is ending and when I tried to renew through the OnStar website. I saw a new plan called “OnStar One” advertised for $499 per year, along with a 20% off discount code if I renew today. Despite the offer being clearly displayed, the website would not allow me to add the plan to my cart, and the discount code would not apply to any of the plans offered. I called OnStar for help and was told the plan was “online only” and that I needed to use the chat tool. When I used the chat tool, I was told to call OnStar. I was bounced back and forth with no resolution. I have a chat transcript showing the conflicting information I received, as well as a screenshot of the plan and the 20% discount code. At this point, it appears to be false advertising, since the plan is being promoted but cannot actually be purchased. I plan to file a complaint with the Better Business Bureau, because customers should be able to trust that what is advertised is accurate and available. This experience has been extremely disappointing and has made me question whether to continue with OnStar at all.False advertising?
My first three years came with the full On Star coverage of all their services. It’s almost the end of my free period and they lured me in with a 20% off discount code to renew my subscription. But when you enter the code, it says I’m not eligible for it and it puts the full price in the order. The representative says they can give me 10% off but not 20. FaceTime it. No on absolutely needs this luxury. Goodbye On Star. It was great while it lasted.Moved to new plan without permission
Hi everyone — I’m wondering if anyone else has been switched to a different plan without their consent. I recently found out my plan was changed, and when I called to ask why and requested to be moved back, I was told my original plan “no longer exists” and that my only option is to accept the new, higher price. This doesn’t seem right. I didn’t request or approve any changes, yet I’m being asked to pay more for essentially the same plan I had just two days ago. They did offer three free months as a courtesy, but after that I’d still be required to pay the increased rate — which I don’t feel is a fair resolution. Has anyone else experienced something similar?Why is my Onstar premium plan not transfering?
I purchased a 2024 GMC 1500 Sierra Denali in September of 2025. I purchased from a dealer, it had 1000 miles and was register by the dealership in January '25. The dealer I purchase from said it had 3 years of onStar premium started in January of '25 and ran until January of '28. Onstar started charging me for the Onstar One premium plan in January of '26 $86/month. I contacted onstar, the first person told me it was used and nothing transferred... the second person said that was a mistake, the super cruise, wifi and connect transferred. with the 2024 models the Onstar 3 year premium was part of the retail list price and the dealer said that followed the VIN not the owner. So why am I not getting the Onstar premium plan that was part of the list price that included super cruise, Connect plus and protect?Software update unsuccessful
Version after the "update": W46E (full_gminfo36_ga/user/6.0.1/W46E-V164.3.1-MIHS MIHS21A-127/46/release-keys) Mar 10, 2022 Has anyone experienced a 'successful' software update followed by a reboot and a message that the update was unsuccessful? The car does not provide additional chances to update manually or automatically. What should I do now? What's new/fixed in this version? 2023 Chevy Bolt EUVLeased Lyriq in Feb 2025, Supercruise stopped working a couple days ago
I leased my Lyriq in Feb 2025. I am the first owner of the car, per all marketing material and the window sticker of the car, the car comes with 3 years of Super Cruise before you need to pay for a plan. I don't pay for any Onstar services and my Supercruise has worked fine the entire time, last week (1/28/26) I get a random complimentary OnStar One added to my account without me ever requesting it and in the process it wiped out my Supercruise, 3 very frustrating gaslighting conversations with Onstar later, they escalated the issue while giving me 50 days of Supercruise. What can I do to get my 3 years of Supercruise back onto my car so I don't waste another 3 hours of my life talking to Onstar?Pricing of Plans
I'm trying to get a list of plans, their pricing, and what's included in each plan and I keep getting a video encouraging me to sign up for the trial. That's fine, but I can't seem to get past that and into the information. Does anyone have a link that gets me beyond it or complete details? ThanksRemote start only plan
I hadn't looked at OnStar plans for awhile, and now that I'm interested in getting the remote start through the app working again. I'm completely unwilling to pay $15 a month for a bunch of useless junk from OnStar when the only function I want/need is remote start through the app. What's it take to get the plans updated to allow for a cheaper access to this function without all the fluff that's included on all the existing plan structures? If OnStar's long term plan is to eliminate the low cost access to this feature, it would be nice to know because I'll pursue other aftermarket options that fill this function at a reasonable price. The aftermarket options prove that this functionality shouldn't be cost more than $30/yr.Billing Issue
I have a company credit card that gets billed each month. Each month I need to reconcile that bill and cannot do it on time because of the lateness in which the invoices are posted to the website. For example: My card was charged for the Dec-Jan earlier in the month. Here it is the 29th of December, and you still only have the invoices from Nov-Dec. posted. When I called to chat about this issue, I was told by the Fleet Department that a call would need to be placed EVERY month to request to have an updated invoice emailed. There are several issues with this ask. Fleet accounts should not be treated as personal accounts. There is different issue you are created for your customers when you treat them as such. As a Fleet account the people who are registered to the vehicles are not the ones who pay for them. As people who are constantly on the go, there is no time to make a billing call to request an email can be sent to them so they would then have to find and then forward that email to the appropriate fleet contact. There is a department that can handle all that. This is not an expedient way to handle a business account when the issue is on your end. If the invoices could be uploaded even a week after the money was taken for the service, there would not be an issue and therefore need for a call or this message. I only ask that when you take payment, an invoice is posted within a reasonable timeframe. Having a customer wait over 24 days for a payment invoice is not reasonable, for any business.
