Forum Discussion
OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.
6 Replies
They also got rid of the yearly plans, and offer you the on star connect plan which shows having music, google news, podcast, and free streaming music apps. DO NOT BELIEVE IT. there is NO data associated with this plan.
I am having the same experience. It is so frustrating when businesses orchestrate changes in their service plans in order to force customers to use features that they do not desire. I had fully intended to renew my OnStar Remote Access plan every year as long as I had this vehicle, but sadly I don't think that I want to continue to do business with OnStar if this is the way that they are going to treat their current customers. Those of us who are current users of the Remote Access plan should have been grandfathered to allow us to continue to receive the service that we signed up for. Very disappointed in OnStar.
We know how upsetting unexpected changes to your plan can be. Our team appreciates you sharing your experience here. All customer feedback is appreciated and will be documented internally. Our team would be glad connect with you and look into this. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen. Please include your full name as it appears on your OnStar account along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
We do apologize for any miscommunications related to your OnStar service renewal. Please know, we have updated our plans and pricing options. You can review more by visiting https://www.onstar.com/pricing-plans-2024-older moving forward. With this, we have further documented your sentiments related to services. We truly appreciate your feedback and are always looking for ways to improve the customer experience.
Stay away from onstar the pricing is insane, they bill you for free trials!! I got a free trial was canceling a pop-up came asked if I wanted to try another free month, idiot me said yes, said it would expire like April 5th, so I go to cancel and they charged me $45 , called and basically they didn't believe me and so sad to bad is what I was told more or less. I couldn't even delete my pay information on the website as I will no longer use onstar, and I had to call again to have my debit card removed!!
This is never what we like to hear about your experience and first impression of our OnStar services, Sherri. The satisfaction of our loyal Members is our highest priority. With this in mind, our team can recognize your current dissatisfaction. We'd like to learn more about this experience to assess how we may be able to assist. When you have a moment, please send us a private message to move forward with this support. We kindly ask that you include your full contact information, as well as your OnStar account number and/or VIN so that we may verify you as the account owner. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.