Forum Discussion
False advertising?
My first three years came with the full On Star coverage of all their services. It’s almost the end of my free period and they lured me in with a 20% off discount code to renew my subscription. But when you enter the code, it says I’m not eligible for it and it puts the full price in the order. The representative says they can give me 10% off but not 20. Face it. No one absolutely needs this luxury. Goodbye On Star. It was great while it lasted.
5 Replies
We appreciate you sharing your experience. Please know, our team here is more than glad to help further review plan options and any current available promotions within your account. Please don't hesitate to send a private message to OnStar_Support if this is of any interest. Just select the envelope at the top right of your screen to get started. We are here to help to the best of our abilities.
Oops
Thanks for your response. You can find the envelope icon at the top of your homepage, and select it to send a private message with more details of your concern to OnStar_Support. Our team will be awaiting your outreach.
To be fair, OnStar has been trying now for a few weeks to get the discount code I was given to work without any success. They have used two case numbers so far and it’s with their technical team to resolve. I’ll post again when it’s resolved or when I decide I’ve gotten used to using CarPlay more and I get towing services added to my auto insurance policy instead of relying on OnStar.
Thank you for reaching out again, Peter. We’re happy to investigate the status of your case with our Technical Team and see where we can assist. Just send a message to OnStar_Support by clicking the envelope icon at the top right of your screen. We’ll keep an eye out for your message.