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2024 C8 owners lose out
So, The 2020-2023 C8 owners got life time functioning navigation included with no additional subscription cost. The 2025 and newer owners get 8 years included OnStar basics including navigation. Why is it that only the 2024 model year owners got such a minimalist three months of functioning Navigation? I paid a lot of money to insure I had all the features included that were available on a new C8. Is there any internal discussions at GM/OnStar about retroactively increasing the 2024 owners OnStar inclusions to better reflect what ALL OTHER C8 model year owners are getting from GM/OnStar?Onstar Premium Plan Stopped Prematurely
As part of my Cadillac XT4 purchase, I was enrolled in the Onstar Premium Plan with unlimited data with an expiry of September 6, 2027. Based on this information provided by GM, I operated the system without concern for data usage. However, in the fall of 2026 the Premium Plan service stopped. A GM customer service agent informed me "the standalone Wi-Fi service was automatically cancelled due to launching of new product catalog". The agent further informed me the only way to address the issue is by calling Onstar sales. There is no other communication method available. Unfortunately I am deaf. Can someone at GM please restore the Onstar Premium Plan with an extension of the plan beyond September 6, 2027 by 5 months to address the fact I have been without the service for approximately that duration of time. Note that the issue was brought forward during the last two servicings of the vehicle at the dealership and they could not help. In fact, during my last servicing, they called Onstar on my behalf without resolution.OnStar not working
I purchased a 2022 gmc sierra and the OnStar wasn’t working. I contact the dealership and not able to get this issue fix. google map, time, location, and onstar not working on gmc. Dealership sucks. I had talk to OnStar advisor and they stated take it to any gmc dealership they able to fix free of charge. That was a lie 3 different gmc dealership said they are charging me due to my truck not having the warranty with 60k miles. I don’t know what else to do.Misleading OnStar Renewal Offer and Frustrating Customer Experience
I’ve been an OnStar customer for three years, with my first three years included for free. My subscription is ending and when I tried to renew through the OnStar website. I saw a new plan called “OnStar One” advertised for $499 per year, along with a 20% off discount code if I renew today. Despite the offer being clearly displayed, the website would not allow me to add the plan to my cart, and the discount code would not apply to any of the plans offered. I called OnStar for help and was told the plan was “online only” and that I needed to use the chat tool. When I used the chat tool, I was told to call OnStar. I was bounced back and forth with no resolution. I have a chat transcript showing the conflicting information I received, as well as a screenshot of the plan and the 20% discount code. At this point, it appears to be false advertising, since the plan is being promoted but cannot actually be purchased. I plan to file a complaint with the Better Business Bureau, because customers should be able to trust that what is advertised is accurate and available. This experience has been extremely disappointing and has made me question whether to continue with OnStar at all.Moved to new plan without permission
Hi everyone — I’m wondering if anyone else has been switched to a different plan without their consent. I recently found out my plan was changed, and when I called to ask why and requested to be moved back, I was told my original plan “no longer exists” and that my only option is to accept the new, higher price. This doesn’t seem right. I didn’t request or approve any changes, yet I’m being asked to pay more for essentially the same plan I had just two days ago. They did offer three free months as a courtesy, but after that I’d still be required to pay the increased rate — which I don’t feel is a fair resolution. Has anyone else experienced something similar?