Forum Discussion
Overcharge
My bill is supposed to be $39.07 per month. I keep getting billed $39.07 and $15.00
3 Replies
We know how upsetting unexpected charges can be, @Terry1. Our team would like to connect and look into this if you're still being charged. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Hi. I also just discovered that I've been getting billed $15 for a data plan that I never signed up for. It shows up as Onstar/ATT on my statement. I have a ticket with them now. Was this ever resolved for you?
Mischarges are handled with utmost care as we don't want you paying for something you did not authorize or sign up for. You did the right thing to open up a case to ensure it is handled with urgency. We recommend continuing working with your case advisor with questions and updates to keep up with its status. -Jacob
