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Onstar Cancellation
Can someone please explain to me why it is so difficult to cancel WIFI with Onstar. This is ALWAYS a huge issue. Honestly it's easier to get my vehicle financed than it is for me to cancel onstar wifi in any of my vehicles. The security questions that I am asked are totally ridiculous. I understand passcodes, account numbers, but asking where the vehicle was purchased. For goodness sakes I'm just canceling a $15.00 option. NEVER AGAIN will I subscribe to WIFI thru Onstar. 4 phone calls needed to cancel this monthly charge. Come on GM you need to do better.🤬Vehicle status updates
I have had my vehicle almost a month and I am not getting any ‘vehicle status updates’ through the My Chevrolet app. I’ve called OnStar twice per the dealership. I’ve looked at all the ‘how to’s’ I can find. Everything shows I’m connected as far as I can tell. How do I get the vehicle details to update on the app?GM Car New Owners Please Check onstar Internet light on before buying.
Just bought my Chevy Suburban 2025. The dealer sale boy said once you get home just hit the on the Ceiling and connect to internet-onstar to sign into your car. But after failing multiple times and contacting onstar support they said it’s a hardware issue and they couldn’t troubleshoot my car due to no internet connection. Went to the dealer 30 minutes after buying the car and told them to scan it and fix it. They came back and said it’s the onstarmodule that needs to be replaced and they have to order the parts with no eta on part delivery date. After reading all the reviews here it’s scary that parts order are back ordered and on waiting list. I just bought the car with broken onstar module - it’s shame that Giant auto company like GM just this issue affecting all GM car owners. They have to fix the problem and make made in America product reliable. I just don’t know what to do - left hanging at the mercy of car dealer and onstar module default Issue.OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.
