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OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.
utexex79
New Contributor
4 days agoPlace Plan Q&A
156Views
1like
3Comments
Transferir plano entre usuários
Comprei o Onix e o antigo proprietário tem um plano que vence apenas 2031 é possível fazer a transferência da assinatura?
AlexandreGondim
New Contributor
5 days agoPlace Plan Q&A
12Views
0likes
1Comment
Restart my on star subscription
I let my account lapse 3 years ago - U want to open it up again
Dgmixon
New Contributor
19 days agoPlace Plan Q&A
54Views
0likes
1Comment
Can't Use GM Rewards for Data?
Earlier today I called OnStar support to add an unlimited data plan to my coverage. I have a lot of GM Rewards points so I wanted to use them to pay for the data. First, the $200/year unlimited data price increased to 30,000 points which is $300/year, which sucks. Markup of 50% for using those valuable points! Then the advisor told me he was unable to apply the points "because I'm in Texas." What the heck???? What does being in Texas have to do with using GM points? Can someone explain this to me like I am 5? Thanks.
SLW
New Contributor II
30 days agoPlace Plan Q&A
74Views
0likes
1Comment
discontinue service
thompsotruetest
New Contributor
2 months agoPlace Plan Q&A
309Views
0likes
3Comments
Auto payments
I would like to change my credit card for automatic payments
radams
New Contributor
2 months agoPlace Plan Q&A
credit catd
12KViews
2likes
5Comments
Cannot sign into Guardian app (iOS)
I have already tried deleting the app and rebooting, so please don't suggest that... 😉 I can log into the app with my OnStar email and password, but then I get to the phone screen. It shows the country code as +52 (incorrect, and not changeable). When I enter my phone number, it says there is an error and technical difficulties--which has been happening for several hours. When I tap on HELP in the upper right, nothing happens. Has anyone gotten this to work lately?
adambravo
New Contributor
2 months agoPlace Plan Q&A
221Views
0likes
2Comments
Why do we have to pay for basic services?
I am trying to figure out why I have to pay for basic start/stop and lock/unlock features. My ford vehicles provides this service at no charge. It includes all the services that you charge $15 a month for. Maybe you need to look at how the Ford pass is set up for billing.
Calob
New Contributor
2 months agoPlace Plan Q&A
341Views
1like
1Comment
Is there a discount for veterans
I looked online but I could not find a link to a military veteran discount. is there a discount option for veterans
mytime34
New Contributor
3 months agoPlace Plan Q&A
421Views
0likes
1Comment
OnStar Guardian App Questions
Hello—I recently purchased a 2022 Trailblazer at the end of December. I currently have the Remote Access OnStar plan, but I’m curious about the Guardian App subscription, the $15 per month one. Here are my questions: 1. Since I have a GM vehicle, if I subscribe to the Guardian App can I also use the built in buttons in the vehicle? 2. Do my family members who take advantage of the family plan need to be living in the same state or area as me? 3. Am I correct in reading that the vehicle doesn’t matter, the coverage follows the person via the phone? Thank you!
Solved
raptor147
New Contributor
3 months agoPlace Plan Q&A
597Views
0likes
1Comment

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