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Software update unsuccessful
Version after the "update": W46E (full_gminfo36_ga/user/6.0.1/W46E-V164.3.1-MIHS MIHS21A-127/46/release-keys) Mar 10, 2022 Has anyone experienced a 'successful' software update followed by a reboot and a message that the update was unsuccessful? The car does not provide additional chances to update manually or automatically. What should I do now? What's new/fixed in this version? 2023 Chevy Bolt EUVLeased Lyriq in Feb 2025, Supercruise stopped working a couple days ago
I leased my Lyriq in Feb 2025. I am the first owner of the car, per all marketing material and the window sticker of the car, the car comes with 3 years of Super Cruise before you need to pay for a plan. I don't pay for any Onstar services and my Supercruise has worked fine the entire time, last week (1/28/26) I get a random complimentary OnStar One added to my account without me ever requesting it and in the process it wiped out my Supercruise, 3 very frustrating gaslighting conversations with Onstar later, they escalated the issue while giving me 50 days of Supercruise. What can I do to get my 3 years of Supercruise back onto my car so I don't waste another 3 hours of my life talking to Onstar?Pricing of Plans
I'm trying to get a list of plans, their pricing, and what's included in each plan and I keep getting a video encouraging me to sign up for the trial. That's fine, but I can't seem to get past that and into the information. Does anyone have a link that gets me beyond it or complete details? ThanksRemote start only plan
I hadn't looked at OnStar plans for awhile, and now that I'm interested in getting the remote start through the app working again. I'm completely unwilling to pay $15 a month for a bunch of useless junk from OnStar when the only function I want/need is remote start through the app. What's it take to get the plans updated to allow for a cheaper access to this function without all the fluff that's included on all the existing plan structures? If OnStar's long term plan is to eliminate the low cost access to this feature, it would be nice to know because I'll pursue other aftermarket options that fill this function at a reasonable price. The aftermarket options prove that this functionality shouldn't be cost more than $30/yr.Billing Issue
I have a company credit card that gets billed each month. Each month I need to reconcile that bill and cannot do it on time because of the lateness in which the invoices are posted to the website. For example: My card was charged for the Dec-Jan earlier in the month. Here it is the 29th of December, and you still only have the invoices from Nov-Dec. posted. When I called to chat about this issue, I was told by the Fleet Department that a call would need to be placed EVERY month to request to have an updated invoice emailed. There are several issues with this ask. Fleet accounts should not be treated as personal accounts. There is different issue you are created for your customers when you treat them as such. As a Fleet account the people who are registered to the vehicles are not the ones who pay for them. As people who are constantly on the go, there is no time to make a billing call to request an email can be sent to them so they would then have to find and then forward that email to the appropriate fleet contact. There is a department that can handle all that. This is not an expedient way to handle a business account when the issue is on your end. If the invoices could be uploaded even a week after the money was taken for the service, there would not be an issue and therefore need for a call or this message. I only ask that when you take payment, an invoice is posted within a reasonable timeframe. Having a customer wait over 24 days for a payment invoice is not reasonable, for any business.Remote Commands
How hard would it have been to add Remote Commands into the Protect plan?!? The rest of the plans have it. That is the plan I currently have on my truck (new to me 2016 Silverado 2500HD). I'm fully aware that I can add the Connect plan or upgrade to Onstar One. I'm not spending $50 a month for one minor feature and I'm not adding $15 a month for a bunch of "features" that are useless to me. They are for 2017 and newer vehicles. Is there any way get remote commands in the myCheverolet app without subscribing to a bunch of useless "features" or pushing the monthly bill into the stupid range? I miss my Ram. $100 a year for OnStar One equivalent and the nav was in the head unit; no calling someone to just to get directions.Senior discounts
I have had Onstar since 2004 my rates went down after I had them for a few years, then when I traded that vehicle off on a 2015 the rates went back up and just keep going up. Then my system stopped working and they said they would refund me for all the months it was down and pay to replace it. For like three months we tried to get it fixed but the dealership just kept fighting us on it. I called and was told they would pay as soon as the work was complete just call them when the work was done, I did that and GMC has still never paid my lost monthly or the REPLACEMENT of the system, but price keep going up. Now trying to get senior discounts they claim they have but still can't get that either.Bait and Switch Pricing Practices
Hey OnStar, I was about to renew my connect plan. Here is what I see; I called and also used the chat options from the website. Both let me know this was not correct, yet here it is. It says, "Upgrade to OnStar Connect plan that includes everything in your Remote Access plan and more" for $99. Well this misleading Details link says that it will be $149. How is this not bait and switch. Fix the pricing to $99 for all us Remote Access plan users or publish a promo code for this price that you are advertising here. Sick and tired of misleading GM and OnStar sales practices. Would you like another class action lawsuit to clean this up?
