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OnStar Broke My Radio!
Our 2020 GMC Terrain SLT is a good and reliable car. We bought it in 2022 from Enterprise Used Cars, our fourth or fifth car from them. I think it had around 40K on it. It has 83K now. About twoweeks ago, I decided to sign up for OnStar. Within a week my Infotainment center became only a Bluetooth amplifier and speaker. Beyond sound from OnStar or any connected Bluetooth device, I get no sound. I asked Microsoft Copilot about this. Here is where I learned that there have been gallons of ink and a googolplex of data on this. I followed the recommended instructions. My audio functions returned. Then I reconnected OnStar. They left again. I read here that not many days hence, my infotainment center will be "bricked". I am on a three-month trial with OnStar. If it breaks a functional component in the vehicle, why keep and pay for it? I like the conveniences of OnStar, but if it crashes one system, is it a stretch to fear it will crash other systems more critical to mechanical function and physical safety? I don't want to die to be able to enter a pre-cooled car on a sizzling hot day.They refuse to cancel my data plan
I have contacted OnStar 4 times in the last week to cancel my data plan. They refuse to cancel it but continue to give me the run around. I have called them and used the OnStar button in the car. I will now be forced to contact my credit card company and dispute the charges and or cancel the credit card. OnStar is a joke and I will never buy a vehicle with OnStar.The OnStar Weather App was removed from service
I have read other discussions regarding this topic. The response from the Moderator was that the Weather Channel chose to discontinue providing this service about 5 months ago. This response and subsequent responses by the Moderator left me with little or no hope that OnStar was persuing a solution to the issue, just an explanation of what happened. We used the Weather Channel app frequently and thought it was removed due to an OnStar subscription issue with my 2023 Buick Envision. Unlike my Jeep, which allows Traffic LInk + Weather through SiriusXM, my Buick does not allow the addition of that app. We find the weather app to be an essential safety feature. When I purchased this car new, the Weather Channel app was an expected service through OnStar that sealed the deal for the purchase. IT'S TIME FOR ONSTAR TO RENEGOTIATE THE CONTRACT WITH THE WEATHER CHANNEL OR UPDATE THE SYSTEM SOFTWARE TO ALLOW THE SIRIUSXM TRAVEL LINK + WEATHER OPTION ON MY BUICK. EVERYTHING IS NEGOTIABLE. EVERYTHING IS CONTRACTURAL AND I AM SURE THAT IF BUICK WANTED TO SUPPLY THIS OWNERSHIP REQUESTED APP, ONSTAR COULD RENEGOTIATE. IF THIS CANNOT BE RECTIFIED IN SHORT ORDER, NOT ONLY WILL THIS BE MY LAST GM PRODUCT, I WILL BE SELLING THIS VEHICLE AND WILL PURCHASE A COMPETITOR'S VEHICLE SO THAT I CAN ACQUIRE THIS OR A COMPARABLE APP. I'm certain that you are not shaking in your boots over my dissatisfaction, but I hope it is duly notated that you have a very dissatisfied customer for which GM has not met expectations. I hope you will rectify this issue as soon as possible.Email renewal discount
Last week I received an email from OnStar member services saying that my SuperCruise plan is expiring and if I renew within 10 days I will get a 60% discount. I clicked on the link, signed in and the discount was not there. I have had multiple contacts with OnStar to no avail.