Forum Discussion
Leased Lyriq in Feb 2025, Supercruise stopped working a couple days ago
I leased my Lyriq in Feb 2025. I am the first owner of the car, per all marketing material and the window sticker of the car, the car comes with 3 years of Super Cruise before you need to pay for a plan. I don't pay for any Onstar services and my Supercruise has worked fine the entire time, last week (1/28/26) I get a random complimentary OnStar One added to my account without me ever requesting it and in the process it wiped out my Supercruise, 3 very frustrating gaslighting conversations with Onstar later, they escalated the issue while giving me 50 days of Supercruise. What can I do to get my 3 years of Supercruise back onto my car so I don't waste another 3 hours of my life talking to Onstar?
1 Reply
Thank you for shedding light on this situation surrounding Super Cruise with your LYRIQ, @KDR83. You mentioned being previously in contact with OnStar. If you currently have an active case, we encourage you to continue working closely with your owning agent. They will remain in the best position to provide you with direct assistance and any clarity on the determinations reached for what has been provided to you. We are happy to look into things further and explore any opportunity for support. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email and phone number. You can select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.