Forum Discussion
Moved to new plan without permission
Hi everyone — I’m wondering if anyone else has been switched to a different plan without their consent. I recently found out my plan was changed, and when I called to ask why and requested to be moved back, I was told my original plan “no longer exists” and that my only option is to accept the new, higher price.
This doesn’t seem right. I didn’t request or approve any changes, yet I’m being asked to pay more for essentially the same plan I had just two days ago. They did offer three free months as a courtesy, but after that I’d still be required to pay the increased rate — which I don’t feel is a fair resolution.
Has anyone else experienced something similar?
6 Replies
Thank you for bringing your concern with recent changes to the OnStar services that you love and depend on to our attention, @Brian70140. We recognize how situations such as these have potential to cause frustration and dissatisfaction with our loyal Members and can assure you that our utmost priority remains with providing you the best services and support possible. It would be our pleasure to learn more about this matter and clarify any confusion surrounding your recent experience. If you're interested, please don't hesitate to send a private message to OnStar_Support to continue. You only need to select the envelope icon at the top of your screen to begin drafting your message. We'll be keeping an eye on our inbox in the meantime.
I have tried to respond, but I keep getting an error - Do you have an email address I can send it to?
Yes, same has happened to me. Class action?
We know how upsetting unexpected plan changes must be, @Jimcanuck. Our team would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Good Luck Jim, I've tried emailing them as well, but I've only received response from an advisor. I was told an OnStar Rep would follow up, but I never heard from anyone. It seems they may be too busy, so I guess it's up to us to keep reaching out.
We've responded to your private message but also wanted to touch base here @Brian70140. If you have any questions please feel free to reply to our private message at any time.