Forum Discussion
Faulty OnStar module
I recently “bought” the free 3 months OnStar one plan. After 24 hours, it wasn’t working so I called OnStar. The rep went through all of the details to try and fix it but basically said that the module is bad. I believe I shouldn’t have to pay for a faulty module when there is all kinds of drivers having the same issue. Is there anything advice or someone that can help with this?
1 Reply
We strive for products and services that satisfy customers behind the wheel, @derekmatthews13, and we can recognize the frustration that can accompany unexpected concerns after a recent purchase. Allow us to learn more about the situation with your OnStar. Guarantees on an outcome cannot be made right now. Once connected though, we can learn more and best assist. We can work to provide added support and serve as a liaison between you and the trained technicians of your preferred local dealership. To start, send us a private message to OnStar_Support with more details including your full name, VIN, mileage, email, phone and dealership name/location. Just select the envelope at the top right of your screen to do so. Any other details you can share on where things stand currently with your vehicle are also appreciated, as context can help us investigate. We will be keeping an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.