Forum Discussion
Onstar Premium Plan Stopped Prematurely
As part of my Cadillac XT4 purchase, I was enrolled in the Onstar Premium Plan with unlimited data with an expiry of September 6, 2027. Based on this information provided by GM, I operated the system without concern for data usage.
However, in the fall of 2026 the Premium Plan service stopped. A GM customer service agent informed me "the standalone Wi-Fi service was automatically cancelled due to launching of new product catalog". The agent further informed me the only way to address the issue is by calling Onstar sales. There is no other communication method available. Unfortunately I am deaf.
Can someone at GM please restore the Onstar Premium Plan with an extension of the plan beyond September 6, 2027 by 5 months to address the fact I have been without the service for approximately that duration of time. Note that the issue was brought forward during the last two servicings of the vehicle at the dealership and they could not help. In fact, during my last servicing, they called Onstar on my behalf without resolution.
2 Replies
Sorry, error in above. The service stopped in the fall of 2025.
We hear and appreciate your feedback, @Jimcanuck. For the most immediate assistance discussing your account and available service you can always push the blue OnStar button in your XT4, or call 1.888.4ONSTAR (1.888.466.7827). This will connect you directly with a live advisor for hands on support. Our team has also responded to your outreach on a previous post. To connect there, kindly send a private message at OnStar_Support with the details requested at your convenience. Just select the envelope at the top right of your screen to do so. Any other details you can share are also appreciated, as context can aid in our investigation. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.