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Discount for seniors, ex 1st. responders and those spending little time in car.
It's a shame OnStar prices the over 70 population and those on fixed incomes with the same rates as commuters and those who put multiple thousand miles on their cars yearly. Why not an affordable plan for the hundreds of thousands of seniors who only drive a few hundred miles each year? You're losing a very large market by pricing yourself beyond our ability to comfortably pay.
OnStar Scammed
Please explain to me like I'm a 5th grader how updating a credit card, keeps me from continuing my Wifi plan I've had since 22, rep told me your card was updated on the 31st and when ATT tried to run it on the 1st it didn't work, your only option now is too going to a higher plan........I wish I was BSing but has GM and OnStar resorted to bate and switch to get folks onto higher plans ???Refund of payments and nothing but run around and no refund
I have since september of this year had Onstar take 315.24 out of my checking account and over draft it everytime. I have called and called and called and all I get it oh Im sorry don't know how that is happening. It shows in my transactions on the site that 3 checks have been issued but nope no check has been received. I finally after multiple calls, I had to call my bank and be charged to make sure that Onstar takes no more money. So I am charged to make sure they take no more money out, I haven't received 3 refunds of anything, tells me it takes 30 days well it is well over the 30 days from the last one and still nothing. I am tired of this BS, I guess I have to take legal action as you guys have caused my account to sit in the negative as I wasn't a subscriber and you managed to take money out of my account as I didn't budget for something I didn't have and only offer me 2 free months. Is there any way to get my refund faster now that I have had 3 times and no refunds and removed my bank information cause you guys have ruined my account and added in a different card. What do I need to do to get my money back not 30 days from now, I want it back immediately, it took you seconds to take it out. I hope you guys aren't screwing anyone else out. but it's hard when I am a student and single mom to understand why you think this is ok, I can't afford it. I want my money back now. I call and get the BS spill of oh it is coming and oh i will check into it and call you back. Nothing I want this fixed; my bills haven't been paid due to your unprofessionalism.OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.no data plan
i bought an $85k truck, 2024 high country 3500. I get app access free for 3 years. onstar and data free for one month. Now that one month up i am pretty sure 85k is enough but no i have to pay a minimum of $25 a month for eternity to use NAV, and any other feature in the truck. There is something dreadfully wrong with this SCAM. i had no idea nothing would work without it. i promise i wouldnt have purchased the vehicle. Eveyone warns me about SCAMS and this is one for sure. I opted for this truck because it has HUD. I love the speed limit for each road shows up. NOT anymore, gotta have a data plan!!!!!!!!!!! Google maps is the new engine that drives everything in the truck. Also, AT&T is the carrier. they are the worst here in GA. is there a class action suit against GM for this ? Ill jump in for sure.Misleading OnStar Renewal Offer and Frustrating Customer Experience
I’ve been an OnStar customer for three years, with my first three years included for free. My subscription is ending and when I tried to renew through the OnStar website. I saw a new plan called “OnStar One” advertised for $499 per year, along with a 20% off discount code if I renew today. Despite the offer being clearly displayed, the website would not allow me to add the plan to my cart, and the discount code would not apply to any of the plans offered. I called OnStar for help and was told the plan was “online only” and that I needed to use the chat tool. When I used the chat tool, I was told to call OnStar. I was bounced back and forth with no resolution. I have a chat transcript showing the conflicting information I received, as well as a screenshot of the plan and the 20% discount code. At this point, it appears to be false advertising, since the plan is being promoted but cannot actually be purchased. I plan to file a complaint with the Better Business Bureau, because customers should be able to trust that what is advertised is accurate and available. This experience has been extremely disappointing and has made me question whether to continue with OnStar at all.Reduced Feature OnStar Plan
My 2019 Chevrolet is my 6th consecutive Suburban, I have put a lot of miles on these cars and have never really had any need for most of the features provided by OnStar. I don't have any need for Music, Podcasts, Audiobooks, News, or Voice Assistant, but the idea of "Remote Access" (The ability to unlock or locate the car or disable my vehicle if stolen, is something I would be interested in purchasing if it would be reasonably priced. If you made these offerings available "a la carte" you may find there are many folks interested in these offerings Thanks ScottPricing
The pricing for on star is a rip off. When you cancel your on star plan they will tell you you can get it for 19.95. I was charged 40.00 a month for 16 months and never even had the app for on star. The woman then tells me she can lower the price to 19.95 why didn't they do this when I took the suv off the lot?
