Forum Discussion
Why is my Onstar premium plan not transfering?
I purchased a 2024 GMC 1500 Sierra Denali in September of 2025. I purchased from a dealer, it had 1000 miles and was register by the dealership in January '25.
The dealer I purchase from said it had 3 years of onStar premium started in January of '25 and ran until January of '28.
Onstar started charging me for the Onstar One premium plan in January of '26 $86/month. I contacted onstar, the first person told me it was used and nothing transferred... the second person said that was a mistake, the super cruise, wifi and connect transferred.
with the 2024 models the Onstar 3 year premium was part of the retail list price and the dealer said that followed the VIN not the owner.
So why am I not getting the Onstar premium plan that was part of the list price that included super cruise, Connect plus and protect?
4 Replies
Thank you for connecting with us here. We'd be glad to look into this concern with your OnStar services. To get started, could you please provide share your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Isn't this a public forum, I would prefer to send account and VIN information in a more secure way...
The safety and security of your personal information is held paramount. We see your private message outreach and have responded. We look forward to hearing more from you there to best assist.