Forum Discussion
Why is my Onstar premium plan not transfering?
Thank you for connecting with us here. We'd be glad to look into this concern with your OnStar services. To get started, could you please provide share your full name along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Isn't this a public forum, I would prefer to send account and VIN information in a more secure way...
The safety and security of your personal information is held paramount. We see your private message outreach and have responded. We look forward to hearing more from you there to best assist.
Thank you for reaching out to us privately. We look forward to further resolving these matters.
This still has not been resolved.
The OnStar premium was purchased as part of the original list price on the 2024 Denali Trucks and should follow the VIN just like warranties.
This is from the OnStar site:
"Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in"