Forum Discussion
Software update unsuccessful
Version after the "update": W46E (full_gminfo36_ga/user/6.0.1/W46E-V164.3.1-MIHS MIHS21A-127/46/release-keys) Mar 10, 2022
Has anyone experienced a 'successful' software update followed by a reboot and a message that the update was unsuccessful?
The car does not provide additional chances to update manually or automatically. What should I do now?
What's new/fixed in this version?
2023 Chevy Bolt EUV
1 Reply
We appreciate your connection to share this concern with your Bolt EUV after attempting a software update, @sitnik. As best practices when performing vehicle software updates, the following are recommended:
- external devices be removed before proceeding with the vehicle software update. If you have an external device present, remove the device and attempt the update again at your earliest convenience.
- A good connection to the vehicle is needed to process the update. Does the vehicle have connectivity? Is the vehicle parked in the open?
If these recommendations are not able to help you reach a resolution, we would like to look into things further with you and explore opportunities for assistance. To start, send us a private message to OnStar_Support with more information including your VIN, mileage, contact details (name, email, phone) and the name/location of your preferred dealership. You can select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.