Forum Discussion
Email upgraded to Onstar One at no additional cost
I received an email from Onstar that I got a complimentary upgrade to Onstar One for no additional cost to me. Then I got ao $20 additional charge added to my card. I called OnStar, and they said that the package I had was discontinued, so they bumped me to OnStar One. The email did not say that my package had been discontinued; it just said that, as a Loyal Onstar customer, I am getting an upgrade at no additional charge. The lady couldn't explain why I got the email; all she could do was offer me another package. So I did get another package, which means I lost some of what I was getting before, which is fine, but I want to know why I received the email that I wasn't going to get charged extra, and then I was charged. I just want to know why i was told there would be no charge and then i got charged!!! I am very frustrated!!!
12 Replies
Our team would like the chance to learn more about your experience @Suzantn. Please send a private message to OnStar_Support by clicking the envelope icon at the top right of the page so we can look into this further for you. Be sure to include your full name as it appears on the account as well as your VIN or Onstar account number. To learn more about GM’s Privacy Policy, please visit https://www.gm.com/privacy-statement.html. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Hello, thank you for replying. I emailed support last week and still haven't heard back. I even sent a screenshot of the email i received. What else do I need to do.
Thank you
We appreciate you sharing this insight. Once you have forwarded that screenshot to [email protected], please send us a private message here on the community platform by clicking the envelope icon at the top right of the page so we can look into this further for you.
I had the exact same thing happen to me. OnStar is being very shady with their service fee lately. I received a letter in the mail saying my plan was being upgraded for no additional cost. I even spoke with a "supervisor" who advised me they would correct my account and my monthly fee would return to the original cost with the new plan. Well, they lied! I was just charged the higher rate again!
I am not very happy with OnStar at all right now. I feel like they lied when they said NO extra charge, and then they charged me.
We know how upsetting unexpected charges must be, @Suzantn. Your private message has been received, and we will be connecting with your shortly to further assist.
What you've described doesn't sound like the kind of experience we hope for. Your comments are heard and taken seriously, @bluphx2004. We see your existing outreach via private message and have responded. Please refer there at your convenience.
You mean the response that tells me to contact OnStar VIA phone, as I have already done, and continue to get the runaround? And now they canceled my subscription without even advising me???
I think everyone experiencing this same issue needs to file a complaint with the BBB. Maybe then OnStar will take ownership and honor the information they sent out to their customers.
That's really a good idea. I am going to do that.