Why does music streaming on OnStar Basics plan not work?

Question

My trial of OnStar One finished, which should leave me with the features that came with my 2027 Chevy Bolt. However none of my music or podcasts work anymore.

Music and Podcasts are listed as included features supposed to come with my 8-year OnStar Basics subscription, according to the page that lists all my active features with an expiration in 2034. When I try to listen to my music on the Apple Music app, it seems to be wanting an internet connection. I understand that the WiFi hotspot is behind a paywall, but clearly, the info from OnStar’s own records is saying I should still have access to music and podcasts.

What should I do?

Thanks! Sandy

advisor_sara · Answer

We appreciate you bringing these service concerns to our attention, Sandy. We know how important the use of certain features are to your entire experience on the road behind the wheel of your Bolt EV. Our team would be glad to connect and look into this further. Please send us a private message to OnStar_Support with your full name and OnStar Account number or VIN. Just select the envelope icon at the top right of your screen to get started. We'll watch for your outreach. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.&nbsp;

advisor_sara · Answer

We're always here to help! To connect with us, simply click the the envelope icon at the top right of your screen. From there, you can type OnStar_Support in the message box to send us your details securely. Our team will keep an eye out, and we look forward to hearing from you soon.