Forum Discussion
OnStar Scammed
Please explain to me like I'm a 5th grader how updating a credit card, keeps me from continuing my Wifi plan I've had since 22, rep told me your card was updated on the 31st and when ATT tried to run it on the 1st it didn't work, your only option now is too going to a higher plan........I wish I was BSing but has GM and OnStar resorted to bate and switch to get folks onto higher plans ???
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We do not aim to cause for any frustration or confusion when resubscribing to your OnStar Services. So that our team can look further into your concerns and answer any questions you might have, please send us a private message to OnStar_Support with additional details of your account. Just select the envelope icon at the top right of your screen to get started.
My understanding is that he's not wanting to resubscribe, but simply update his payment method.
Appreciate the clarification, Gina.
I just had the exact same experience! I have a 2021 Yukon that has had Wi-Fi through ATT for the same price the entire 4 1/2 years that we've had the vehicle. I received an email that said that my debit card was going to expire soon... I received the card on Friday, called today (next business day, Monday) and was told that my card number wasn't in the system? They told me to call and didn't say anything about the ability to change it online. I gave them the number again with the new exp date and code. When they tried to sell me on upgrading, I told them I was only interested in the current Wi-Fi package that I had. She then told me that was not available anymore! They could give it to me for a $1 cheaper for 6 months, but then it goes up $10 more than I've paid for 5 years. I've received no communication on a rate change. All I did was call to update my exp. date. They lied to me and said that I didn't have the Unlimited Data package in their system anymore. I logged in to my account and it showed that they were set to charge me the same price I've paid since 2020 on Thursday. Now I log in and magically the package that I had is missing. Scammers! I'll never pay another dime to OnStar and now that GM automatically charges for OnStar, I'll never buy another GM vehicle just out of principle.
Thank you for taking the time to share this experience with us. We understand how concerning it is to encounter unexpected changes when you were simply trying to update your payment information. Your insight about the plan details, the communication you received, and what you saw in your account is valuable, and we will be documenting this feedback for the appropriate teams to review. If you have any additional questions or need further assistance, please know that our team is one private message away.
And then on top of this all… you bastards charged me for the next month and I still don’t have internet. Back to a call with India again!