Forum Discussion

dawoods23's avatar
dawoods23
New Contributor
2 months ago

OnStar Scammed

Please explain to me like I'm a 5th grader how updating a credit card, keeps me from continuing my Wifi plan I've had since 22, rep told me your card was updated on the 31st and when ATT tried to run...
Advisor_Charly's avatar
Advisor_Charly
Moderator
2 months ago

Thank you for taking the time to share this experience with us. We understand how concerning it is to encounter unexpected changes when you were simply trying to update your payment information. Your insight about the plan details, the communication you received, and what you saw in your account is valuable, and we will be documenting this feedback for the appropriate teams to review. If you have any additional questions or need further assistance, please know that our team is one private message away. 

monsterbuck79's avatar
monsterbuck79
New Contributor
2 months ago

And then on top of this all… you bastards charged me for the next month and I still don’t have internet.  Back to a call with India again!

  • Advisor_Charly's avatar
    Advisor_Charly
    Moderator
    2 months ago

    We recognize that your feedback is sincere. For further assistance, you may dial 1-(888)-4ONSTAR (1-888-466-7827) to speak with a live billing Advisor. With this, we are still here to help in any way that we can. If you have any additional questions or concerns related to your account, please do not hesitate to send a private message to OnStar_Support with additional details of your account. Just select the envelope icon at the top right of your screen to get started.