Forum Discussion
OnStar Remote Access Plan no longer renewable?
I am having the same experience. It is so frustrating when businesses orchestrate changes in their service plans in order to force customers to use features that they do not desire. I had fully intended to renew my OnStar Remote Access plan every year as long as I had this vehicle, but sadly I don't think that I want to continue to do business with OnStar if this is the way that they are going to treat their current customers. Those of us who are current users of the Remote Access plan should have been grandfathered to allow us to continue to receive the service that we signed up for. Very disappointed in OnStar.
We know how upsetting unexpected changes to your plan can be. Our team appreciates you sharing your experience here. All customer feedback is appreciated and will be documented internally. Our team would be glad connect with you and look into this. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen. Please include your full name as it appears on your OnStar account along with either your OnStar account number or VIN. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.