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OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.
Can't Use GM Rewards for Data?
Earlier today I called OnStar support to add an unlimited data plan to my coverage. I have a lot of GM Rewards points so I wanted to use them to pay for the data. First, the $200/year unlimited data price increased to 30,000 points which is $300/year, which sucks. Markup of 50% for using those valuable points! Then the advisor told me he was unable to apply the points "because I'm in Texas." What the heck???? What does being in Texas have to do with using GM points? Can someone explain this to me like I am 5? Thanks.Cannot sign into Guardian app (iOS)
I have already tried deleting the app and rebooting, so please don't suggest that... 😉 I can log into the app with my OnStar email and password, but then I get to the phone screen. It shows the country code as +52 (incorrect, and not changeable). When I enter my phone number, it says there is an error and technical difficulties--which has been happening for several hours. When I tap on HELP in the upper right, nothing happens. Has anyone gotten this to work lately?Why do we have to pay for basic services?
I am trying to figure out why I have to pay for basic start/stop and lock/unlock features. My ford vehicles provides this service at no charge. It includes all the services that you charge $15 a month for. Maybe you need to look at how the Ford pass is set up for billing.
