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Location and GeoFence information not working on myGMC app

New Contributor

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location.  My last truck was stolen at work and this feature is one of the deciding factors for my purchase.  I've already gone through the usual uninstalling and re-installing the app and pairing the phone, etc.  I added my wife as an additional contact to update the vehicles position, and low and behold, it updates her every time, just not me.   I have a Galaxy Note 20 5G and she has an iPhone.



Our team appreciates you providing us with the troubleshooting steps you have already taken. If your vehicle is not showing an accurate location, we do recommend checking your vehicle IHU settings to see if location is enabled. For steps on how to do so: 

1. From the Home screen: Settings (gear icon) > System > Privacy > Location Services
2. Under "Location Services", the toggle switch should be green. If it is gray, tap the toggle switch until it turns green.

Next, we recommend tapping the Refresh icon to update your vehicle location.