Vehicle Mobile App Support
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Forum Posts

App Issues and Enhancement Requests

GM/OnStar-I’ve been reading GM/Chevy message boards on and off since getting my first Chevy last year and it seems there is no app feedback or crash reports functionality so I thought this was my best avenue to get some visibility to an issue I conti...

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. What are t...

Amyo by New Contributor
  • 35540 Views
  • 14 replies
  • 1 kudos

Vehicle status not updating

Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for :milesfuel leveloil life tire pressureRest of the app works ok. I know is not the app since the same info it is shown on the OnStar accountI ...

Gica by New Contributor
  • 1005 Views
  • 3 replies
  • 1 kudos

NEW GMC APP NOT WORKING

The New GMC app is terrible. I have had to reset it several times. I have been told to delete it and reload the app many times. Nothing works. The app reports all systems on my brand new Acadia have failed. The same report on my new Sierra Denali. If...

mybuick app problems

Going to make a separate topic, maybe this will help someone else along with me....2020 Buick Encore, app will not load/show vehicle status. (tire pressure, oil life, fuel left, etc.) It works fine for remote start, lock and unlock. Has been going on...

dkarp1138 by New Contributor II
  • 9085 Views
  • 6 replies
  • 4 kudos

VEHICLE STATUS 2022 CHEVROLET 2500

I had my vehicle repaired last week after a joint broke on monday i used my onstar to. All for help and a tow. App worked fine that day but has not updated any vehicle status since. I've reviewed many posts on here and done all the common steps..sign...

MWBCA22 by New Contributor
  • 794 Views
  • 1 replies
  • 0 kudos

“Apps” app will not open in 2019 Tahoe

 I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This appl...

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Resolved! 2024 GMC Terrain

My maps on the GMC app is locating my 2024 Terrain down the road and across the street from my driveway. It will not locate or show that it is physically in my driveway. How do I reset so it actually recognizes my home address.

Theresa by New Contributor
  • 6191 Views
  • 1 replies
  • 0 kudos

Is it me, or is MAPS+ more of a MAPS-

Used MAPS "+" for a few trips. It's a MAPS "-" from my book. The writing on the maps is too small to read, and there's no option to change font size. There's almost ZERO customization options, and the tracking is either "NORTH" or "something bizarre"...

werners1 by New Contributor
  • 7717 Views
  • 11 replies
  • 2 kudos

Resolved! 2024 Colorado- Vehicle Status NOT Updating

Vehicle status on my 2024 Colorado is not updating in the my Chevy app. I’ve gone to dealership. I called OnStar. I’ve deleted the app. I’ve reinstalled the app. I’ve paired the phone. I’ve driven around. I’ve done all the steps that they have told m...

Kuz1104 by New Contributor
  • 7352 Views
  • 3 replies
  • 0 kudos