Vehicle Mobile App Support
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Forum Posts

My Chevy Bolt EUV Charge Status NOT Updating

On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in "Updating". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start ca...

WSS by New Contributor
  • 395 Views
  • 1 replies
  • 0 kudos

App's not working and WIFI barely usable

I've called before and gotten no where. Wifi barely works in my 2019 Chevy Tahoe. I pay for unlimited data, and barely can use it as the apps on my phone or ipad won't work with such slow speed. The apps in the infotainment don't work. I can't downlo...

pjudge15 by New Contributor
  • 2049 Views
  • 4 replies
  • 2 kudos

“Apps” app will not open in 2019 Tahoe

 I recently purchased a 2019 tahoe from a dealership. I am trying to get pandora, but the “apps” app will not open in order for me to download it. Every time that I try it goes to a loading screen then gives this message “APPLICATION ERROR. This appl...

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Resolved! My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid too much for this feature for it not to work Also wit...

Elee by New Contributor
  • 5495 Views
  • 5 replies
  • 0 kudos

2018 Equinox App Store

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Blackfish by New Contributor
  • 312 Views
  • 0 replies
  • 0 kudos

Cadillac App

If the myCadillac app isn't going to work anymore, then cancel my OnStar service ! What am I paying for?!

SMF by New Contributor
  • 452 Views
  • 1 replies
  • 0 kudos

MyGMC app not working

I cannot log into myGMC app on my iPhone 13 mini. After entering my email and password, I get a popup that says "Unsupported Version" and an application update is required. Clicking "update now" takes me to the App Store and the myGMC app but there i...

Jtown1973 by New Contributor
  • 726 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to Reconnect MyGMC app

Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance".My account is current and service is active. I have been unssuccessful in locating any...

wsshardy by New Contributor
  • 5907 Views
  • 9 replies
  • 0 kudos

My Chevrolet app doesn’t record trip data

Good morning,Purchased a new 2024 Silverado on 12/26. Installed the my Chevrolet app and found everything works perfectly except for the Onstar trip data feature. The system recorded the first 6 trips and then stopped recording data on 12/28. I reins...

frj322 by New Contributor
  • 2017 Views
  • 5 replies
  • 0 kudos

Mychevroley app

When I downloaded the mychevrolet app I couldn't finish it all I got to do is put in my email and password and I have to get off and now I can't get back in it ....what do I need to do?

TammyeS59 by New Contributor
  • 515 Views
  • 1 replies
  • 0 kudos