Vehicle Mobile App Support

Mobile App

In order to use the app I have to uninstall and reinstall the app everytime I use it.

GMC App not connecting to vehicle

Just purchased a new GMC less than a week ago Downloaded My GMC Mobile App > Added vehicle by VIN but doesnt connect > keeps directing me to onstar to connect to services > call onstar through blue button > ask me for credit card info for free trial,...

Unable to log into app

2 factor code for logging into the app never comes. Has been moved to level 3 tech support a month ago. They are unable to resolve.

My Chevrolet app & Vehicle status

Had first service today on my 24 Trax. The chevy app is not reflecting the service. Is this a common app issue? Otherwise, I’m going to assume they didn’t change the oil.

Updated App Issues

I was asked to update my Chevy App using a verification code and after doing so I no longer get a reading telling me what percentage of oil is still available, I’ve lost all my mileage information and I’m told my tires are flat. Is someone else havin...

Is it me, or is MAPS+ more of a MAPS-

Used MAPS "+" for a few trips. It's a MAPS "-" from my book. The writing on the maps is too small to read, and there's no option to change font size. There's almost ZERO customization options, and the tracking is either "NORTH" or "something bizarre"...

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the ...

Location and GeoFence information not working on myGMC app

This feature worked for a very short time after I bought my GMC Sierra Denali and now only sporadically updates me on the vehicles location. My last truck was stolen at work and this feature is one of the deciding factors for my purchase. I've alread...

Issue with app updating vehicle status

Hello,My app has not synced with the vehicle in over a week, also when I tried to use the "OnStar" button with in my truck it did not connect or do anything. I have had my truck and the this round of OnStar for this vehicle and it just began to be an...

Issue Sending Verification Code My Chevrolet App

Does not work. Just bought truck. Disappointing. Everything is linked and can sign in on Chevrolet.com fine. Reinstalled app. WiFi good. Reboot phone etc. It’s server side issue not mine. FIXIT

My Chevrolet App - Unable to Retrieve Account Information

Tried everything to log into myChevrolet app, continues to get the error Unable to Retrieve Account Information. Any suggestions on how to fix it? Apparently it is a known issue?

My Cadillac App Vehicle Status Not Updating

I have a 2023 Cadillac Escalade. My Cadillac App in not updating the status of my vehicle and has been out of sync for months. The last status update was at 10, 326 miles and I currently have over 13,000 miles on the vehicle. I have reinstalled the a...

Vehicle status unavailable in MyGMC app

My vehicle status is unavailable how do i fix it

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. What are t...

Vehicle Status not updating

I have a 23 Tahoe and the vehicle status will not update in the app. It is 7k miles behind the gas percentage doesn’t change the tire pressure is not changing.

OnStar Community

Forum Posts

Mobile App

GMC App not connecting to vehicle

Unable to log into app

My Chevrolet app & Vehicle status

Updated App Issues

Is it me, or is MAPS+ more of a MAPS-

MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.

Location and GeoFence information not working on myGMC app

Issue with app updating vehicle status

Issue Sending Verification Code My Chevrolet App

My Chevrolet App - Unable to Retrieve Account Information

My Cadillac App Vehicle Status Not Updating

Vehicle status unavailable in MyGMC app

My Chevrolet app - unable to retrieve....

Vehicle Status not updating

MyChevrolet App Stuck on Multi-Factor Authentication

My Buick iOS app login problem

My Chevrolet app not remote starting my vehicle

Changing plan

Unable to Reconnect MyGMC app

Apps will not open in 2021 Silverado Trail Boss LT shows connection error

On Star referred customer to GM to ask How much would they charge to turn back on

MyCadillac App - Unable to retrieve account details