Vehicle Mobile App Support
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Forum Posts

3rd Party Error Code

 I am getting a third-party error code. When I tried to log into my account I uninstalled and reinstalled it on my phone as well as one other phone and I am still getting the same code.


App not working

I tried opening the myChevrolet app and it says “the connection between this app and the myChevrolet service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” I tried uninstalling and reinstalling the app but it still ...

No Wi-Fi Hotspot

I am currently using the "myChevrolet" mobile app (Android) version 6.8.0 (4175). Due to other issues I am having with the app, I uninstall/reinstall every day or two. I have an ongoing problem where that app is failing to retrieve the "Wi-Fi Hotspot...

Google Account Login

Google Assistant says “can’t connect”. When I try to login to my Google account, it will not let me. It’s says “something went wrong. Please go back and try again.” It will not let me past these screens. It worked fine until today. Please advise.

uga1999 by New Contributor
  • 1 replies
  • 0 kudos

YouTube music playlist not showing

I dropped the data plan and started using my phone via the android auto screen on my 23 Colorado. Even though my large playlist is available on my phone it isn't available through the infotainment screen. I'm not sure why. Google says it's an OnStar/...

Syber by New Contributor
  • 1 replies
  • 0 kudos

My Chevrolet app - unable to retrieve....

Just bought a 2023 Bolt and trying to use the my Chevrolet app. Can't get past the login page and get the "unable to retrieve account details" error. I have uninstalled and reinstalled the app, restarted the phone and it just doesn't work. What are t...

Amyo by New Contributor
  • 4 replies
  • 0 kudos

False Flat Tire Warning

I received a text this morning informing me of a flat tire or low pressure on multiple tires. However, all are perfectly fine and within spec. The recommended pressure on the app is saying 607 psi which is clearly wrong. How do we fix this?

motre78 by New Contributor
  • 5 replies
  • 0 kudos

Mychevrolet APP issues

The ONSTAR connectivity team has been trying for months to correct the service mileage on my app. Basically since the middle of May when my first free service was completed the app failed to update my next service mileage. Anybody else with this issu...

engintech by New Contributor
  • 2 replies
  • 0 kudos

Chevy app Maps+ not working

I deleted and re-installed. Called OnStar support twice and still not working. I was promised someone would call back and so far no one called back. Had big hopes as the app integrates with the Bolt car system and I'm planning my first EV long road t...

Buick, Maps+ Won't Connect

I have been having issues getting Maps+ to connect to My 21 Buick Enclave. A tech support ticket initiated a week ago with escalation has produced no results. A representative actually emailed me to tell me my issue was resolved. Very Presumptive of ...