Vehicle Mobile App Support

App not refreshing vehicle status

I’ve seen lots of people with the same issue (app not refreshing vehicle status in days/weeks). So I’m wondering if anyone has successfully gotten this issue resolved. I’ve tried uninstalling and reinstalling the app, logging out and back in, turning...

My Chevrolet app not working seems like a common problem

I purchased a pre owned 2021 Silverado in late February, and the My Chevrolet app has never worked during the whole OnStar trial period. I've reset the password, deleted and re-installed the app, and talked with an advisor twice in the car, once thro...

2018 Cadillac XT5 Why sell me the most expensive plan?

I tried several times to get support on the issue of what is and what is not compatible with my vehicle. I tried chat, kept getting a rep then they would disappear and another would come on. I could maybe get some description of what my issue was but...

App stopped updating battery status

First of all the is very slow and then it's stopped working all together. Also had an issue saying call Onstar is you are having login issues. Not sure how to can be resolved.

MyGMC App will not connect Android phone unable to complete authorization

I cannot log in to the MyGMC app on my Android phone. I have tried to uninstall and reinstall and that has not fixed the issue. I can enter email and password. I get the email notification with the second security access code, and I enter the code. A...

MyChev App

Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.

Mobile App

In order to use the app I have to uninstall and reinstall the app everytime I use it.

Message on Android Phone (Fusion Z)

When I attempt top open my "myChevrolet" app on my Android phone (Fusion Z Model V34OU) I get a message "myChevrolet keeps stopping" and I am unable to open the app. I have uninstalled and reistalled and I still receive the message. The app has been ...

My Chevy app not updating atatus

My Chevy app does not update the vehicle status, I have uninstalled the app, logged out, signed back in, drove around for hours, then checked the the app…..still no updates. I get the diagnosis report email from OnStar, I just can’t see any info on t...

Mygmc app has not updated since the day I bought car

I just bought a 2024 yukon 2 weeks ago and the vehicle status has not updated since the day I bought the car. I’ve tried all the suggestions of logging out and logging in. I deleted the app and reinstalled it. What else can be done to get it to updat...

Vehicle status only partially updating in mobile app

This problem has been brought up a number of times, but I don't see any information that resolved the issue. For my 2017 GMC Acadia Limited, the app is only accurately reporting how much gas is in the tank, but the values for mileage, tire pressure, ...

MyCadillac app not working and it’s frustrating

I bought my Cadillac lyriq on Jun 29, 2024. I love the car. The only frustrating experience is the mobile app. It is very slow. Often doesn’t show metrics (like miles, charge %, etc…) on the mobile app. Even locking and unlocking takes forever and wo...

MYGMC Sierra Crewcab

My GMC Sierra has a button on each exterior front door handle that is supposed to Lock & Unlock the doors. It still does Lock the doors and while pressing it to unlock, it blinks the lights, but, does not unlock the doors. However the button on my FO...

My Cadillac App Vehicle Status Not Updating

I have a 2023 Cadillac Escalade. My Cadillac App in not updating the status of my vehicle and has been out of sync for months. The last status update was at 10, 326 miles and I currently have over 13,000 miles on the vehicle. I have reinstalled the a...

My Buicks vehicle status has not updated since August 29, 2024

All functions work but vehicle status has stopped working for almost 2 months will not update, I’ve uninstalled and reinstalled app, will not work kinda frustrating when I’m paying for the premium on star service plane plus the wi-fi data plan. If I’...

OnStar Community

Forum Posts

App not refreshing vehicle status

My Chevrolet app not working seems like a common problem

2018 Cadillac XT5 Why sell me the most expensive plan?

App stopped updating battery status

MyGMC App will not connect Android phone unable to complete authorization

MyChev App

Mobile App

Message on Android Phone (Fusion Z)

My Chevy app not updating atatus

Mygmc app has not updated since the day I bought car

Vehicle status only partially updating in mobile app

MyCadillac app not working and it’s frustrating

MYGMC Sierra Crewcab

My Cadillac App Vehicle Status Not Updating

My Buicks vehicle status has not updated since August 29, 2024

No SMS Connectivity

App download

2024 GMC Terrain

Errant notification on My Chevrolet App

2024 Colorado- Vehicle Status NOT Updating

MyChevrolet App Stuck on Multi-Factor Authentication

My Buick iOS app login problem

My Chevrolet app not remote starting my vehicle

Changing plan

Unable to Reconnect MyGMC app