OnStar Community

Incorrect location what is going on here no one from onstar is able to help!

For the past week now mobile app on my phone and my husbands phone are not working. Locations full accessibility etc. Now it worked fine last week My husband is at work and its showing him in the drive way. Come on what are we paying for seriously. I...

Incorrect location of a family member

It is showing a family still in a certain location. We've all restarted our phones, but still showing incorrect

Location taking forever to update

The location of one of my family members takes forever to update, if at all. I'm also not receiving notifications when they leave from or arrive at a saved location. I've checked all location and cellular settings on his phone; they are the same as m...

I'm unable to log in. On the app whatsoever

Anyone know why j can't log in I reset password and keep getting a error message unable to process ur request to contact support eror code (500)This is why he is racist and hateful please allow me to sign in what's the issue unprofessional

No OnStar no GPS

Onstar says it hard ware dealer say that funny 2nd call today on that anyone else have any info

Guardian App with the ability to add up to seven family members just tried to charge me

My guardian app is part of my plan with on star, it took all my family off the app and now is trying to charge me for this service. I am no happy

Geo fence notification

I want to know why Onstar is sending me a notification that my vehicle had left the Geo fence perimeter that I have around my vehicle. I get an alert after I'm 1 to 2 miles outside of the perimeter. And when I have it takes 2 or 3 minutes to notify m...

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the ...

Cannot connect Onstar guardian to my Alexa account

Tracking/location incorrect all the time. 4 phones

The app use to work fine. We have it installed on 4 different phones. Before anyone starts with the basic troubleshooting I have been looking at this for months. Apps have been uninstalled/reinstalled, on all phones, location permissions triple check...

Guardian app

App kept wrapping out on my husband's iPhone. I wound up setting it up all over again. Now I can again see him, but he can't see me. I checked and share my location is on. Not going to keep paying for app if it doesn't work.

Guardian app not working

I’m paying for services your not providing. My guardian app that I was forced to purchase because you no longer have 2G is not allowing me to locate my family members. My family members also can not use this app. Still my family location is not where...

Having issues adding Family members

I sent the code to my family members via text, that was on my screen. The link that was provided forced them to sign up to a new account or use my login on the Guardian app. That signs me out and they are signed in on my account. It did not give them...