Guardian App Support
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Forum Posts

I'm unable to log in. On the app whatsoever

Anyone know why j can't log in I reset password and keep getting a error message unable to process ur request to contact support eror code (500)This is why he is racist and hateful please allow me to sign in what's the issue unprofessional

Ruseloloo by New Contributor
  • 1 replies
  • 0 kudos

Geo fence notification

I want to know why Onstar is sending me a notification that my vehicle had left the Geo fence perimeter that I have around my vehicle. I get an alert after I'm 1 to 2 miles outside of the perimeter. And when I have it takes 2 or 3 minutes to notify m...

Dave5642 by New Contributor
  • 1 replies
  • 0 kudos

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the ...

Canuck011 by New Contributor
  • 1 replies
  • 1 kudos

Tracking/location incorrect all the time. 4 phones

The app use to work fine. We have it installed on 4 different phones. Before anyone starts with the basic troubleshooting I have been looking at this for months. Apps have been uninstalled/reinstalled, on all phones, location permissions triple check...

Dlenn845 by New Contributor
  • 1 replies
  • 2 kudos

Guardian app

App kept wrapping out on my husband's iPhone. I wound up setting it up all over again. Now I can again see him, but he can't see me. I checked and share my location is on. Not going to keep paying for app if it doesn't work.

knickfan1 by New Contributor
  • 1 replies
  • 0 kudos

Guardian app not working

I’m paying for services your not providing. My guardian app that I was forced to purchase because you no longer have 2G is not allowing me to locate my family members. My family members also can not use this app. Still my family location is not where...

JGrant by New Contributor
  • 1 replies
  • 0 kudos

Having issues adding Family members

I sent the code to my family members via text, that was on my screen. The link that was provided forced them to sign up to a new account or use my login on the Guardian app. That signs me out and they are signed in on my account. It did not give them...

Waja by New Contributor
  • 1 replies
  • 0 kudos

Guardian app can't find location on map

My husband and I both have the guardian app on our iphones. We have no problem finding my location on The Guardian map but my husbands phone always shows he is home, even when he isn't. I have checked and locations is turned on. He has an iphone 8 an...

Suzantn by New Contributor
  • 1 replies
  • 0 kudos

After service tow reimbursement

My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that...

Guardian app sharing

Both my car and husband car are on same account. ( same email address). We both want use Guardian app on our phone. But can’t because of email address. We both have different phone #. ( of Course) . Is there way for do this with same email address? O...