Guardian App Support

How can I cancel Onstar Guardian when they have no record of my account?

I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, "Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group memb...

What permissions does the Guardian app require and why?

I'm concerned about the permissions that the Guardian app requires. Can you please explain why the app needs access to my:LocationContactsPhoneCall logNotificationsI want to understand how these permissions are used to ensure the app's functionality ...

Guardian Phone Number Verification

Trying to verify my phone number in the Guardian App. Open the app>menu>profile>phone number>enter phone number>click send.Verification screen comes up to enter number. Text message notification pops up. Verification screen goes away. Try again. Same...

Hi

This morning I pay 14,99$ for remote access to my gmc app and still I didn’t get any update on my app ??

Error Adding Family

I cannot add a family member to my plan. It gives me an error.

Resolved! For two months I have not been able to us the "map" to locate my vehicle,a 2019 Sierra truck.

Incorrect location what is going on here no one from onstar is able to help!

For the past week now mobile app on my phone and my husbands phone are not working. Locations full accessibility etc. Now it worked fine last week My husband is at work and its showing him in the drive way. Come on what are we paying for seriously. I...

Incorrect location of a family member

It is showing a family still in a certain location. We've all restarted our phones, but still showing incorrect

Location taking forever to update

The location of one of my family members takes forever to update, if at all. I'm also not receiving notifications when they leave from or arrive at a saved location. I've checked all location and cellular settings on his phone; they are the same as m...

I'm unable to log in. On the app whatsoever

Anyone know why j can't log in I reset password and keep getting a error message unable to process ur request to contact support eror code (500)This is why he is racist and hateful please allow me to sign in what's the issue unprofessional

No OnStar no GPS

Onstar says it hard ware dealer say that funny 2nd call today on that anyone else have any info

Guardian App with the ability to add up to seven family members just tried to charge me

My guardian app is part of my plan with on star, it took all my family off the app and now is trying to charge me for this service. I am no happy

Geo fence notification

I want to know why Onstar is sending me a notification that my vehicle had left the Geo fence perimeter that I have around my vehicle. I get an alert after I'm 1 to 2 miles outside of the perimeter. And when I have it takes 2 or 3 minutes to notify m...

Can't add family member. Technical difficulty

Added wife and child to Guardian family. Kid signed in no problem. Wife keeps getting Technical difficulty 500 message, can't create account. Samsung s21+

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the ...

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