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After service tow reimbursement
My car broke down. Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that. I tried using the online chat and they couldn't answer me. If a vehicle is disabled and it is towed by a business who just wants the car off their property or the car is obstructing others, or if I'm stuck on the road and the police call to have it towed because it's unsafe to other drivers, how do I submit a claim to OnStar Guardian for reimbursement?
defleppard11
New Contributor
3 months agoPlace OnStar Guardian App
4.1KViews
0likes
7Comments
How can I cancel Onstar Guardian when they have no record of my account?
I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, "Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app." I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription "expired" several weeks ago?
VH
New Contributor
3 months agoPlace OnStar Guardian App
835Views
1like
3Comments
cancel
if I were to cancel my OnStar would i still have access to the app to start my vehicle
shelbydavis17
New Contributor
3 months agoPlace OnStar Guardian App
113Views
0likes
1Comment
on starguardian has my wrong email address and i need to change it ?
ABBY4439
New Contributor
4 months agoPlace OnStar Guardian App
292Views
0likes
1Comment
Remote start
Can I use the guardian app to start my vehicle?
Chestnut4173
New Contributor
5 months agoPlace OnStar Guardian App
1.4KViews
0likes
1Comment
What permissions does the Guardian app require and why?
I'm concerned about the permissions that the Guardian app requires. Can you please explain why the app needs access to my: Location Contacts Phone Call log Notifications I want to understand how these permissions are used to ensure the app's functionality and my privacy. Ativador
ativader
New Contributor
7 months agoPlace OnStar Guardian App
838Views
0likes
1Comment
Guardian Phone Number Verification
Trying to verify my phone number in the Guardian App. Open the app>menu>profile>phone number>enter phone number>click send. Verification screen comes up to enter number. Text message notification pops up. Verification screen goes away. Try again. Same thing. Samsung A71 Android ver 13 Actually submitted this twice trough the app. No response.
jmorris9999
New Contributor
8 months agoPlace OnStar Guardian App
1.3KViews
0likes
1Comment
Hi
This morning I pay 14,99$ for remote access to my gmc app and still I didn’t get any update on my app ??
Miso
New Contributor
8 months agoPlace OnStar Guardian App
1.4KViews
0likes
1Comment
Error Adding Family
I cannot add a family member to my plan. It gives me an error.
cgarza76
New Contributor
9 months agoPlace OnStar Guardian App
2.1KViews
0likes
1Comment
For two months I have not been able to us the "map" to locate my vehicle,a 2019 Sierra truck.
Solved
DJB
New Contributor II
9 months agoPlace OnStar Guardian App
9KViews
0likes
2Comments

Helpful Links

OnStar Guardian App FAQs | OnStar Tips
Learn all about how the OnStar Guardian App works, where you can use the app, and so much more with this frequently asked ...
Motorcycle Safety & Security From OnStar Guardian | OnStar
When you have the OnStar Guardian app, you have safety whenever you ride. Whether you need emergency service or motorcycle roadside ...
Safety Services Right on Your Phone | OnStar Guardian App
For emergencies, roadside assistance or vehicle trouble the OnStar Guardian safety app is everywhere and anywhere you need help from ...

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OnStar Guardian App FAQs | OnStar Tips
Learn all about how the OnStar Guardian App works, where you can use the app, and so much more with this frequently asked ...
Motorcycle Safety & Security From OnStar Guardian | OnStar
When you have the OnStar Guardian app, you have safety whenever you ride. Whether you need emergency service or motorcycle roadside ...
Safety Services Right on Your Phone | OnStar Guardian App
For emergencies, roadside assistance or vehicle trouble the OnStar Guardian safety app is everywhere and anywhere you need help from ...

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(max-width: 580px) {\n max-width: 120px;\n }\n\n @media (min-width: 2000px) {\n max-width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: auto;\n }\n }\n }\n\n .gm-offerings-service-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n align-items: center;\n padding: 20px 10px 32px;\n gap: 40px;\n width: calc(100%);\n margin: 0 auto;\n\n .gm-offerings-service {\n max-height: 48px;\n width: auto;\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .gm-guardian-service-list {\n display: flex;\n justify-content: center;\n gap: 60px;\n\n @media (max-width: 768px) {\n gap: 20px;\n }\n\n width: calc(100%);\n margin: 0 auto;\n align-items: stretch;\n padding: 20px 10px;\n\n .gm-guardian-service {\n height: auto;\n width: 162px;\n\n @media (min-width: 2000px) {\n width: 220px;\n }\n\n overflow: hidden;\n\n img {\n width: 100%;\n height: 100%;\n }\n }\n }\n\n .footer-divider {\n border: none;\n border-top: 1px solid #ffffff;\n 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Before I could make any arrangements the business I was at had the car towed away. I want to send OnStar Guardian the bill for reimbursement, which an advisor said I could do. However, I can't find any information on how to do that. I tried using the online chat and they couldn't answer me. If a vehicle is disabled and it is towed by a business who just wants the car off their property or the car is obstructing others, or if I'm stuck on the road and the police call to have it towed because it's unsafe to other drivers, how do I submit a claim to OnStar Guardian for reimbursement? 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"49","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3320":{"__typename":"Conversation","id":"conversation:3320","topic":{"__typename":"ForumTopicMessage","uid":3320},"lastPostingActivityTime":"2024-11-13T09:59:22.124-08:00","solved":false},"User:user:26140":{"__typename":"User","uid":26140,"login":"ativader","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:26140"},"ForumTopicMessage:message:3320":{"__typename":"ForumTopicMessage","subject":"What permissions does the Guardian app require and why?","conversation":{"__ref":"Conversation:conversation:3320"},"id":"message:3320","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:Guardian_QandA/message:3320","revisionNum":1,"uid":3320,"depth":0,"board":{"__ref":"Forum:board:Guardian_QandA"},"author":{"__ref":"User:user:26140"},"metrics":{"__typename":"MessageMetrics","views":838},"postTime":"2024-11-13T01:46:57.065-08:00","lastPublishTime":"2024-11-13T01:46:57.065-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm concerned about the permissions that the Guardian app requires. Can you please explain why the app needs access to my: Location Contacts Phone Call log Notifications I want to understand how these permissions are used to ensure the app's functionality and my privacy. Ativador ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"290","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2626":{"__typename":"Conversation","id":"conversation:2626","topic":{"__typename":"ForumTopicMessage","uid":2626},"lastPostingActivityTime":"2024-10-05T05:35:20.744-07:00","solved":false},"User:user:24661":{"__typename":"User","uid":24661,"login":"jmorris9999","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Contributor","color":"333333","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":null},"id":"user:24661"},"ForumTopicMessage:message:2626":{"__typename":"ForumTopicMessage","subject":"Guardian Phone Number Verification","conversation":{"__ref":"Conversation:conversation:2626"},"id":"message:2626","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:Guardian_QandA/message:2626","revisionNum":1,"uid":2626,"depth":0,"board":{"__ref":"Forum:board:Guardian_QandA"},"author":{"__ref":"User:user:24661"},"metrics":{"__typename":"MessageMetrics","views":1279},"postTime":"2024-10-03T19:29:40.437-07:00","lastPublishTime":"2024-10-03T19:29:40.437-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Trying to verify my phone number in the Guardian App. Open the app>menu>profile>phone number>enter phone number>click send. Verification screen comes up to enter number. Text message notification pops up. Verification screen goes away. Try again. Same thing. Samsung A71 Android ver 13 Actually submitted this twice trough the app. No response. 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