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VH's avatar
VH
New Contributor
5 months ago

How can I cancel Onstar Guardian when they have no record of my account?

I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, "Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app." I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription "expired" several weeks ago?

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  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    5 months ago

    We greatly appreciate you bringing this error message to our attention. We would like to take a further look into things regarding your Guardian services and assist in any way that we can. If you have any continued trouble with your account, kindly email socialmedia@gm.com with ATTN: OnStar Community/VH in the subject headline. This will allow us to locate your Community post and further investigate. 

  • sd36's avatar
    sd36
    New Contributor
    2 months ago

    this exact same thing is happening to me right now and i have no idea how im supposed to get a refund

    • Advisor_Erin_2's avatar
      Advisor_Erin_2
      Moderator
      2 months ago

      Thank you for bringing this to our attention. So that our team may look into things further on our end, please send an email to socialmedia@gm.com with ATTN: OnStar Community/sd36 in the subject headline. We'll be sure to keep an eye out for your outreach.

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I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, \"Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app.\" I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription \"expired\" several weeks ago?

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I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, \"Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app.\" I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription \"expired\" several weeks ago?

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How can I cancel Onstar Guardian when they have no record of my account?","moderationData":{"__ref":"ModerationData:moderation_data:3462"},"body":"

We greatly appreciate you bringing this error message to our attention. We would like to take a further look into things regarding your Guardian services and assist in any way that we can. If you have any continued trouble with your account, kindly email socialmedia@gm.com with ATTN: OnStar Community/VH in the subject headline. This will allow us to locate your Community post and further investigate. 

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this exact same thing is happening to me right now and i have no idea how im supposed to get a refund

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Thank you for bringing this to our attention. So that our team may look into things further on our end, please send an email to socialmedia@gm.com with ATTN: OnStar Community/sd36 in the subject headline. We'll be sure to keep an eye out for your outreach.

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