Forum Discussion
Guardian App not Working
Anyone having issues with app crashing over last 24 hours. Already reinstalled and logged back in. App never finishes loading to show location. All permissions are allowed.
8 Replies
Having the same issue. I contacted Onstar and apparently they assigned an escalation for the issue. They say 1-5 days.
Thank you for bringing your concerns to light here, @Waldo. We are ultimately glad to know that you got in contact with our OnStar teams for further assistance. With your mention of escalation, we encourage you to keep an eye for contact and work closely alongside your owning advisor. Your patience and understanding are appreciated as the details of your situation are reviewed by involved parties. We are also always reachable with a private message at OnStar_Support, if any additional support can be offered. You can select the envelope icon at the top right of your screen to send us a message.
Update when your app starts working again. Thank you
We understand how frustrating app concerns can be, @AMAH. We’d like to gather a few more details so we can look into this further. Please send us a private message to OnStar_Support with more details. You can get started by selecting the envelope icon at the top right of your screen.
Is it working for you
Not working yet. Done all the steps from advisor (here and on phone) nothing. Will be contacting support on the phone again and see if they can remove Onstar subscription and re-add to my account. I believe it's not a phone issue, but on their side on their system on some API call not functioning properly.
We appreciate your connection, though regret to hear that you are experiencing concerns with your app crashing, @AMAH. If you have not already, we recommend clearing the cache on your mobile device to see if this helps. If not, allow us to learn more, and explore any way we may be able to help toward a resolution. To start, send us a private message to OnStar_Support with any other details you can share, including your full name, email and your VIN or OnStar account number. Just select the envelope at the top right of your screen to do so. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
