OnStar Guardian App

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Tracking/location incorrect all the time. 4 phones
The app use to work fine. We have it installed on 4 different phones. Before anyone starts with the basic troubleshooting I have been looking at this for months. Apps have been uninstalled/reinstalled, on all phones, location permissions triple checked, again on all phones. Do not allow the phone to close the app when not in use, on all phones. I no longer get any alerts when members enter or leave a geo fence zone. I have multiple setup. Since I'm a member of emergency services, it's very helpful for my family to know where I am and not answering my phone because of an incident I have responded to. So, OnStar. Please explain this, I have seen multiple threads on this on various sites and have not gotten a satisfactory answer. I'm paying for this service and it's clearly no longer doing what it use to do. My guess is that OnStar has somehow depreciated the location feature for one reason or another.
Dlenn845
New Contributor
2 years agoPlace OnStar Guardian App
5.5KViews
3likes
1Comment
Can't opt out of Guardian - still being charged
cspalko12
New Contributor
3 years agoPlace OnStar Guardian App
7.2KViews
1like
4Comments
Can't add family member. Technical difficulty
Added wife and child to Guardian family. Kid signed in no problem. Wife keeps getting Technical difficulty 500 message, can't create account. Samsung s21+
Blip
New Contributor
3 years agoPlace OnStar Guardian App
6.8KViews
1like
4Comments
How do I get the OnStar Guardian app?
The OnStar Guardian app lets you bring key OnStar safety services into any vehicle through your smartphone. OnStar Safety & Security Members now have the Guardian app as part of their plan at no additional cost. All you have to do is download the app onto your smartphone, then follow the on-screen prompts to set up your OnStar Guardian service. Find out more about the Guardian app here: https://www.onstar.com/us/en/guardian-app/gm-owner/
Former OnStar Advisor
5 years agoPlace OnStar Guardian App
3.5KViews
1like
0Comments
How can I cancel Onstar Guardian when they have no record of my account?
I signed up for a first month free trial of Onstar Guardian on Oct 25th and two days later I received a notification from the app saying, "Your OnStar Guardian subscription has expired. Your services have been deactivated, and you and your group members have been signed out of the app." I don't know what happened but I assumed my subscription was canceled until a few days ago when my card was charged $16.20 by Onstar. I called an Onstar advisor to inquire about this and he searched my name, phone number, and email and found no account. How can I cancel Onstar Guardian when there's no record of me having an account? Is it possible to get a refund for this charge since my subscription "expired" several weeks ago?
VH
New Contributor
9 months agoPlace OnStar Guardian App
915Views
1like
3Comments
Guardian App with the ability to add up to seven family members just tried to charge me
My guardian app is part of my plan with on star, it took all my family off the app and now is trying to charge me for this service. I am no happy
yvonnemsewell
New Contributor
2 years agoPlace OnStar Guardian App
2KViews
1like
1Comment
Mobile APP does not work
My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the vehicle, driven it to ensure the battery is charged and temperatures are normal. Nothing has worked. How do I fix this issue because it is super frustrating to have a 2024 vehicle without decent app connectivity.
Canuck011
New Contributor
2 years agoPlace OnStar Guardian App
2.7KViews
1like
1Comment
Can't add family member to Guardian Family share
I invite a family member to be part of the Guardian Family share, the email gets sent, the member clicks on the link and accepts the policies. Then gets this message, which doesn't make sense. Why is this happening?
Solved
sdarte
New Contributor
4 years agoPlace OnStar Guardian App
Onstar Guardian
23KViews
1like
6Comments

Helpful Links

OnStar Guardian App FAQs | OnStar Tips
Learn all about how the OnStar Guardian App works, where you can use the app, and so much more with this frequently asked ...
Motorcycle Safety & Security From OnStar Guardian | OnStar
When you have the OnStar Guardian app, you have safety whenever you ride. Whether you need emergency service or motorcycle roadside ...
Safety Services Right on Your Phone | OnStar Guardian App
For emergencies, roadside assistance or vehicle trouble the OnStar Guardian safety app is everywhere and anywhere you need help from ...

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OnStar Guardian App FAQs | OnStar Tips
Learn all about how the OnStar Guardian App works, where you can use the app, and so much more with this frequently asked ...
Motorcycle Safety & Security From OnStar Guardian | OnStar
When you have the OnStar Guardian app, you have safety whenever you ride. Whether you need emergency service or motorcycle roadside ...
Safety Services Right on Your Phone | OnStar Guardian App
For emergencies, roadside assistance or vehicle trouble the OnStar Guardian safety app is everywhere and anywhere you need help from ...

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