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Canuck011
New Contributor
2 years ago

Mobile APP does not work

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the vehicle, driven it to ensure the battery is charged and temperatures are normal. Nothing has worked.

How do I fix this issue because it is super frustrating to have a 2024 vehicle without decent app connectivity.

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My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the vehicle, driven it to ensure the battery is charged and temperatures are normal. Nothing has worked.

How do I fix this issue because it is super frustrating to have a 2024 vehicle without decent app connectivity.

","body@stringLength":"475","rawBody":"

My mobile app seems to randomly not connect, server unavailable, slow connecting, and most recently - remote start unavailable for the last couple of weeks straight. I deleted the app and reinstalled without success. I have also manually started the vehicle, driven it to ensure the battery is charged and temperatures are normal. Nothing has worked.

How do I fix this issue because it is super frustrating to have a 2024 vehicle without decent app connectivity.

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We appreciate you providing us with the troubleshooting steps you have completed. So we may further assist with your mobile app concerns, kindly email us at socialmedia@gm.com with the subject line \"ATTN: OnStar Community/Canuck011\" so we can further help. 

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